Client Experience Concierge

Position Purpose

As the Client Experience Concierge, you are the first point of contact and the face of our boutique, setting the tone for a premium, welcoming, and seamless experience. This in store role is rooted in hospitality and elevated service, creating a memorable entry point for every visitor. With poise, warmth, and impeccable standards, you ensure each client feels seen, valued, and supported throughout their in-store journey. More than a greeter, you are an experience guide, attuned to unspoken cues and the distinct expectations of each individual. You work closely with Client Advisors, Managers, and Support teams to orchestrate a cohesive, client-centered experience, embodying the essence of luxury service at every touchpoint. This role is ideal for someone with a hospitality mindset who thrives in dynamic, client-facing environments and takes pride in delivering thoughtful, high-touch interactions that reflect our brand’s values.

Client Experience Concierge

Main Responsibilities

• Welcomes clients and ensures a warm, professional, and service-oriented atmosphere in the store.

• Supports Client Advisors and the broader sales team by preparing client-facing materials, coordinating appointments, and ensuring seamless handoffs.

• Assists with scheduling house appointments, private sessions for Very Important Clients (VICs), and follow-ups related to shipping, alterations, or special services.

• Prepares for and supports in-store events, buying appointments, and visits, ensuring a smooth and luxurious experience for clients and VICs.

• Helps maintain showroom presentation and replenishes product to ensure an elevated, consistent store environment.

Sales & Operational Excellence

• Provides essential operational support to help the store achieve sales targets, including assisting with consignment, transfers, and ATS (Available to Sell) tracking.

• Operates the point-of-sale (POS) system to process transactions, returns, and exchanges in accordance with company policies and procedures.

• Coordinates special orders, product searches, and inventory requests to support the sales team and meet client needs.

• Ensures accurate and timely entry of client and transaction data to support reporting and follow-up.

• Applies foundational product knowledge and trend awareness to support the team in delivering tailored client recommendations.

Team Support & Compliance

• Assists in achieving sales goals aligned with their role level, focusing on developing sales capabilities and progressively contributing to expanding the client base and delivering quality service.

• Supports the sales team in achieving individual and store sales targets by assisting with client interactions, maintaining client records, and contributing to a high standard of customer service.

• Maintains stockroom organization, assists in product preparation for the sales floor, and supports inventory accuracy.

• Helps monitor adherence to store procedures and supports compliance with company policies, security, and health & safety regulations.

Skills & Qualifications

• 0–2 years of experience in retail, customer service, administrative support, or a department store client service role preferred.

• Strong interpersonal skills, focused on delivering a consistent and exceptional client experience.

• Comfortable supporting the sales team to help meet store-wide objectives.

• Exceptional verbal communication skills and a team-oriented approach.

• Punctual and reliable, with the ability to adhere to daily schedules.

• Flexible availability to work various shifts, including evenings, weekends, and holidays.

• Proficient in addressing client inquiries and resolving issues in a timely manner.

• Willingness to collaborate with colleagues and actively support team objectives.

• Adaptable to changing priorities and capable of managing multiple tasks simultaneously.

• Fully aligned with brand values