Benefits:

401(k)

Bonus based on performance

Company car

Competitive salary

Health insurance

Paid time off

Training & development

About Us

We are a growing residential exterior construction company specializing in roofing, siding, and insurance-related restoration. Our focus is simple: clear communication, strong processes, and exceptional customer experience.

We are looking for a Client Experience Coordinator to own the customer journey from contract signed → production readiness → post-production close-out. This role is critical to keeping projects organized, production running smoothly, and homeowners informed and confident throughout the process.

Position Overview

The Client Experience Coordinator (CEC) is the primary point of contact for homeowners after the sale is made and before production begins, and again after production is complete to handle close-out and final walkthroughs.

This is not a sales role and not a production role—but it directly supports both by ensuring jobs are prepared correctly, expectations are clearly set, and projects close out cleanly.

Key Responsibilities

Serve as primary homeowner contact after sale

Coordinate job intake and pre-production readiness

Guide homeowners through material selections and upgrades

Ensure jobs are released to production with no missing information

Schedule and complete final walkthroughs

Collect completion documents and close out jobs in CRM

Maintain accurate job documentation and communication

Qualifications

Strong customer service and communication skills

Highly organized and detail-oriented

Ability to manage multiple projects

Construction, home services, or project coordination experience preferred

CRM or administrative experience a plus

Ability to lift up to 50 pounds.

This Role Is Ideal For:

Customer-focused professionals

Process-driven coordinators

Candidates who value accountability and organization