Benefits:
Bonus based on performance
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
Client Experience Manager – Atascocita, TX
We are looking for a high-energy, relationship-driven individual who thrives in a fast-paced environment and is passionate about helping athletes, parents, and adult members feel connected, supported, and successful throughout their journey at D1 Training Atascocita.
This is an opportunity to play a major role in creating an elite member experience while helping build one of the strongest training communities in the Lake Houston area.
If you are passionate about customer experience, community, accountability, organization, and relationship-building, and you enjoy creating positive experiences for others, we want to hear from you!
Key Responsibilities
Member Experience & Retention
Oversee the 30/60/90-day member journey for all new members
Welcome and onboard new athletes, parents, and adult members
Track attendance and identify at-risk members
Conduct accountability check-ins and follow-up communication
Coordinate weigh-ins, InBody scans, and milestone check-ins
Celebrate birthdays, PRs, milestones, and member achievements
Build strong relationships with athletes, parents, and adult members
Help execute cancellation save and retention follow-up conversations
Community & Culture
Help create a positive, high-energy atmosphere inside the facility
Support member engagement and community-building initiatives
Assist with referral initiatives and review requests
Help ensure every member feels connected and supported
Bring positive energy and professionalism to the facility daily
Operations & Organization
Maintain organization of member communication and CRM systems
Help maintain onboarding consistency and accountability systems
Assist leadership with operational follow-through and communication
Ensure no member falls through the cracks throughout their journey
Qualifications
Strong communication and interpersonal skills
Friendly, outgoing, and energetic personality
Highly organized with strong attention to detail
Strong customer service and relationship-building skills
Ability to connect naturally with athletes, parents, and adult members
Positive attitude with a team-first mentality
Ability to multitask in a fast-paced environment
Comfortable with phone calls, texting, and member communication
Fitness or gym experience is a plus, but not required
Experience in hospitality, customer service, community engagement, or fitness preferred
Why This Role Is Different
Be part of a high-performance training environment focused on youth athlete and adult development
Play a major role in building community, culture, and member accountability
Help shape the experience and journey of every member who walks through the doors
Work alongside a passionate and growth-oriented team
Make an impact beyond the gym through relationships and community involvement
Job Type: Part-Time
Pay: $18–$22 per hour
Benefits:
Employee discounts
Flexible schedule
Opportunity for advancement
Bonus opportunities based on performance
Gym Membership
Experience: