Client Experience & Marketing Coordinator

Full-Time | In-Office | San Antonio, TX

The Client Experience & Marketing Coordinator is responsible for owning the client journey and executing brand-forward marketing deliverables with precision, consistency, and professionalism. This role is execution-driven, detail-oriented, and highly accountable, supporting CKC’s white-glove reputation while working in close partnership with the Director of Sales & Marketing.

This position is not a junior or observational role. It requires independent ownership, follow-through without reminders, and the ability to manage multiple priorities in a fast-paced luxury environment.

Reporting Structure

• Reports directly to: Director of Sales & Marketing
• Works cross-functionally with: Sales, Design, Construction, Operations
• Owner oversight as needed for brand and client experience alignment

Core Responsibilities

Client Experience Ownership (Post-Contract → 1 Year Post-Close)

• Serve as the primary point of contact for active clients, ensuring consistent, proactive, and professional communication
• Own the day-to-day client experience, anticipating needs and addressing questions before escalation
• Provide weekly Buildertrend updates, including progress photos and milestone communication
• Administer client experience surveys at defined milestones and communicate feedback internally
• Act as the communication bridge between clients and internal teams while respecting department ownership
• Maintain organized client communication records and updates in Buildertrend and Basecamp

Client Milestones & Closing Experience

• Coordinate and participate in key client moments:
  • Post-contract “Meet the Team” introductions
  • Groundbreaking moments
  • Closing celebrations
• Own all closing logistics, including scheduling, gifting, photography coordination, and final details
• Deploy closing surveys and support Google review generation
• Assist with preparation of client-facing presentations, proposals, and meeting materials

Marketing Execution & Brand Presence

• Execute CKC’s organic social media content across Instagram, TikTok, Facebook, LinkedIn, YouTube, and Pinterest
• Create and publish platform-specific content aligned with CKC’s luxury positioning and brand standards
• Maintain and update content calendars, ensuring timely execution
• Respond promptly and professionally to DMs, comments, and audience interactions
• Attend and support content capture days, coordinating with construction, design, and media partners
• Support events, realtor engagement, and brand initiatives through coordinated marketing execution

Note: Strategy, campaigns, and growth initiatives are directed by the Director of Sales & Marketing. This role is responsible for execution and follow-through.

Reporting, Organization & Accountability

• Provide weekly analytics reports with clear, accurate data
• Deliver a weekly “week at a glance” plan outlining tasks, field time, and priorities
• Provide weekly Basecamp recaps of completed and in-progress tasks
• Maintain organized digital assets across Teams, Dropbox, Pixieset, and Vimeo
• Follow established communication, approval, and reporting protocols consistently

Required Skills & Experience

• 3+ years in client experience, marketing coordination, luxury real estate, design, or hospitality
• Exceptional written and verbal communication skills
• Strong attention to detail and ability to execute complete scopes of work
• Proven ability to manage deadlines and priorities independently
• Comfort working in a high-accountability, fast-paced environment
• Proficiency with Canva, social platforms, CRM/project management tools
• Strong aesthetic sensibility aligned with luxury brands

Why Join CKC

CKC Custom Homes is a luxury custom home builder and design brand built on craftsmanship, personalization, and an elevated client experience. We are a close-knit, collaborative team that values creativity, innovation, and delivering excellence without compromise.

This role plays a pivotal part in shaping our growth, supporting sales and marketing through thoughtful strategy, and performance-driven execution. You’ll have the opportunity to make a real impact, working with a brand that values intention, precision, and building something truly meaningful.