CKC Custom Homes + Haus of Powell
We are seeking a polished, detail-oriented Client Experience & Marketing Coordinator to be the face and voice of CKC Custom Homes and Haus of Powell. This person will be the first point of contact for our clients — whether in person, by phone, or online — while also creating social media content that reflects the luxury, lifestyle, and craftsmanship of our brands.
The ideal candidate is customer-service oriented, design-savvy, and marketing-minded. They thrive in a polished office environment, have excellent communication skills, and know how to translate brand identity into engaging TikToks, Reels, and digital touchpoints.
Front Desk & Client Experience
Answer and route all phone calls with professionalism and warmth.
Greet clients and visitors, maintaining a polished and welcoming showroom environment.
Confirm appointments and support sales with weekly client meeting scheduling.
Receive and organize packages and deliveries.
Manage office flow to reflect CKC’s “pristine destination” standard.
Client Communication & Lead Intake
Manage the website chatbot and digital inquiries; ensure quick, professional, and brand-aligned responses.
Enter new leads into CRM/Basecamp and coordinate with sales for timely follow-up.
Serve as the first line of customer service, handling inquiries with discretion and care.
Marketing & Brand Content
Create and edit TikToks, Reels, and Instagram posts that reflect our luxury brand tone.
Assist with campaign rollouts (Haus of Powell product launches, CKC project features, seasonal campaigns).
Use Canva and other tools to design simple marketing graphics, client touchpoints, and digital materials.
Capture light behind-the-scenes content during office or project visits.
Office Coordination
Keep the front office, showroom, and common areas organized and client-ready.
Support the CKC/HOP team with administrative tasks as needed.
End-of-day checklists/reporting in Basecamp.
Strong customer service skills; warm, professional phone etiquette.
Polished appearance and demeanor — understands luxury hospitality.
Creative skills in social media (TikTok, Instagram, Reels).
Comfortable with Canva, Google Suite, and basic CRM tools.
Highly organized, detail-oriented, and proactive.
Marketing, communications, or design background a plus.
At CKC Custom Homes and Haus of Powell, we blend craftsmanship, lifestyle, and design. This role is ideal for someone who wants to be part of a growing luxury brand, where every client interaction and piece of content reflects attention to detail. You’ll have a front-row seat to the custom home and interior design process while shaping the first impression our clients and followers experience.