Job Description

With over 9,000 clients, Trade Risk Guaranty (TRG) a Trucordia company, specializes in innovative insurance and Customs bonds for international trade. We are looking for a Client Experience Specialist to come join our team!

• -Respond professionally and immediately to client and potential client inquiries; develop strong relationships during telephone and e-mail interactions.
• Learn/master the U.S. Customs bond industry through progressive training and responsibility; bond purpose, uses, requirements, responsible parties, problems, communications from Customs, claims, underwriting, etc. Be prepared to share knowledge and educate clients.
• Review, analyze, and process all client and sales department documents, communications, and required follow-up with high attention to detail and accuracy, within deadlines.
• Utilize, update appropriately, and ensure accuracy of INFOR database.
• Support senior team members and co-workers as needed for all clients, new and current.
• This position is intended to provide flexible support for all CES department roles; other specific duties in addition to the general duties above will be regularly assigned within CES or other departments.

Qualifications

• Bachelor's degree, or equivalent combination of business-related experience/training
• Communicate effectively and contribute positively as a CES team member, and across all TRG departments; exceptional written and verbal communication skills required.
• Possess ability to write professional correspondence using proper grammar, punctuation and spelling.
• Provide exceptional customer service to clients and potential clients; exhibit willingness to research and problem solve using knowledge acquired with experience.
• Possess a love of learning and the ability to be quick learner. Continue to learn about the international trade industry, TRG products and services, and become comfortable promoting them during client contact.
• Remain extremely detail-oriented, accurate, and comfortable working in a fast-paced team environment while meeting deadlines.
• Possess a high level of comfort and competency using standard PC and basic software programs, including Outlook e-mail.
• Maintain a high degree of confidentiality, personal integrity, and trustworthiness.

Additional Information

Please see our company Benefits:

• Medical, Dental, Vision
• Life and AD&D insurance
• FSA / HSA
• Commuter & Child Care FSA
• Cancer Support Benefits
• Pet Insurance
• Accident & Critical Illness
• Hospital Indemnity
• Employee Assistance Program (EAP)
• 11 Paid Holidays
• Flexible PTO
• 401K

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.