Benefits:

Employee discounts

Flexible schedule

Opportunity for advancement

At Waxing the City, our mission is to create the most exceptional client experience and to build relationships with the community we serve.

OVERVIEW:

We are seeking a proactive and people-focused Client Experience and Marketing Director to manage and enhance the overall client journey, as well as drive community engagement, manage local partnerships, and uphold brand standards for client experience. This is a highly visible role ideal for someone who is detail-oriented, confident in outreach, and excited about growing within a small, but mighty team. This role reports directly to the studio owner and serves as a key player in business development and client retention. It is also a launching pad into a potential General Manager position as the studio grows.

KEY RESPONSIBILITIES:

Partner with studio personnel to create exceptional client experiences

Nurturing relationships with clients to understand their needs and preferences

Identifying opportunities to improve client experience and streamline processes

Build and maintain relationships with local businesses, influencers, and organizations

Plan and execute offsite events, brand activations, and promotional campaigns

Represent Waxing the City at community events, campus outreach (Gig 'em!), and pop ups

Oversee local social media content and community-facing communications

Ensure the studio environment consistently reflects brand standards (cleanliness, presentation, signage, merchandising, etc.)

Support appointment flow during peak hours and manage retail presentation

Track and follow up on new leads and promotional activity

Collaborate with the studio owner to measure success of marketing campaigns and events

Contribute to strategies for client acquisition and retention

WHO YOU ARE:

Outgoing, organized, self-motivated, and driven by results

Experienced in client service, marketing, community outreach, event planning, or retail/hospitality

Confident working independently and taking ownership of tasks

Strong communication and interpersonal skills (in person, over the phone, and via email/social)

Excited by the opportunity to grow into a leadership position

Bonus: Familiarity with the beauty or wellness industry is a plus

WHAT WE OFFER:

Competitive hourly pay

Flexible schedule

Clear path to career growth within the studio

Direct mentorship from the studio owner

Opportunity to shape the brand's local presence in the College Station community

OUR CORE VALUES:

Emphasis on People

Outstanding Client Service

Compassion & Caring

Community Partnerships

Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing The City Franchisor, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing The City Franchisor, LLC.