Client Help Desk Representative - Remote

C

Career Personnel

Client Help Desk Representative - Remote

Montgomery, AL
Full Time
Paid
  • Responsibilities

    ** YOU MUST LIVE WITHIN A DRIVEABLE DISTANCE TO MONTGOMERY, ALABAMA FOR TRAINING THAT WILL BE HELD IN MONTGOMERY PRIOR TO BECOMING FULLY REMOTE.**

    **HOTEL AND MEALS WILL BE PROVIDED DURING TRAINING.**

     

    Job Summary:

    In response to the continued growth of our business we are looking for a Client Help Desk Representative to provide exceptional support and assistance on our Client Help Desk.

    ***The candidate must be available for a regular schedule of 10 am-7 pm Central Time Monday-Friday.


    Responsibilities:

    • Provide telephone, email, and online chat support to clients through the Client Help Desk.
    • Collaborate with Client Account Managers to assist with client issues and internal processes and procedures.
    • Manage high-volume data entry and project-related inquiries as requested.
    • Conduct web training sessions for clients to support the Client Account Manager Team.
    • Collaborate with internal teams to resolve issues and ensure operational efficiency.
    • Assist the Senior Manager of Client Services with special projects.
    • Represent us to government and public sector entities in a positive and professional manner.
    • Monitor all listings to ensure compliance with high-quality standards and best auction practices.
    • On occasion, deliver onsite and field services to clients across the United States, including cataloging, gathering descriptions, and photographing assets in various locations, both indoor and outdoor, under diverse weather conditions.
    • Requirements:
    • Associate degree and prior experience with government agencies preferred
    • 4+ year of customer service experience in a call center environment.
    • Must have a valid driver’s license and clean driving record
    • Must be proficient in CRM Management, Microsoft Excel, Word, Outlook and data entry (Skill testing will be required)
    • Exceptional written and verbal communication skills.


    ***This is a remote position. Candidates must reside in an area with reliable high-speed internet service and cellular phone coverage. Additionally, candidates must ensure a quiet work environment during business hours.