Job Description
Job Description: Company Description
OPOC is a strategic services provider focused on addressing the rapidly rising health benefits costs for small to medium sized employers (SMBs). The Company provides a suite of services primarily focused on health benefits, advocacy, and care navigation, driving meaningful savings for clients by reducing their benefit expenses and improving the care their employees receive. OPOC also offers HR & Payroll, Retirement Planning, and Wellness Offerings.
Position Summary
We seek a high energy, detail focused individual who will be responsible for supporting the Implementation Manager with onboarding new clients, configuring ASO services, and ensuring a seamless transition to our HRIS payroll platform. The ideal candidate will have strong project management skills, a solid understanding of HR/payroll processes, and a passion for helping clients succeed.
Key Responsibilities:
Client Onboarding & Project Management
Serve as a point of contact for new client implementation questions
Develop and manage detailed implementation project plans, timelines, and milestones
Support kickoff meetings and training sessions for new clients
System Configuration & Data Integration
Configure HRIS, payroll, benefits, and compliance platforms to meet client-specific requirements
Collaborate with internal departments (payroll, benefits, retirement) to ensure data migration and setup
Conduct data audits and validations to ensure integrity during transition
Client Communication & Support
Guide Director through the implementation process with updates and education
Address internal HR client questions regarding onboarding, system functionality, etc
Provide documentation, resources, and hands-on support to ensure client readiness
Cross-Functional Collaboration
Work closely with HR Director of Client Care, Benefits, and Payroll teams to ensure a smooth handoff and transition
Escalate and resolve implementation-related issues promptly
Recommend process improvements to enhance client experience and internal efficiency
Qualifications:
2+ years of experience in client onboarding, implementation, or project coordination (preferably in ASO, PEO)
Working knowledge of HR, payroll, and/or benefits administration systems
Strong organizational and time management skills with the ability to handle multiple projects and priorities
Excellent communication and interpersonal skills
Proficient in Microsoft Office Suite and project management tools (e.g.,Smartsheet, Monday.com)
Excellent and demonstrated verbal and written communication and interpersonal skills, ability to work independently or part of a team
Strong problem-solving and organizational skills
Ability to maintain critical time sensitive commitments along with client confidentiality
Completion of internal reporting needs, spreadsheets, analytical requirements and internal reporting
What We Offer:
Competitive compensation + performance incentives
Full benefits package including health, dental, vision, and 401(k)
Career growth and leadership development opportunities
A dynamic and collaborative team culture
Apply now to be part of a high-performing team that sets the gold standard in customer engagement and sales excellence.