Jacqui Ford Law is a defense firm known for its unwavering advocacy, personalized representation, and fierce dedication to clients facing serious charges. The firm’s approach emphasizes deep client relationships, thorough preparation, and guiding individuals toward positive outcomes through both legal strategy and compassionate support. As the Client Intake & Administration Assistant, you are the first friendly face-or voice-clients and prospects encounter. You will play a vital role in facilitating confidential consultations, coordinating critical administrative operations, and ensuring that each client’s initial experience reflects Jacqui Ford Law’s commitment to understanding, support, and empowerment. If you’re looking to join a team where your work truly makes a difference, we’d love to welcome you to -where we’re committed to delivering exceptional service to every client, every time. Responsibilities: • Deliver exceptional customer service while managing incoming calls from new clients during the intake and onboarding process • Answer all incoming calls for the firm • Schedule client appointments and coordinate meetings with legal team • Support the legal team with various administrative tasks • Communicate with clients to provide updates and collect required information • Keep firm databases, reports, and spreadsheets up to date-tracking calls, qualified leads, scheduled meetings, referral sources, and key performance metrics • Answer and direct phone calls, take messages, and respond to inquiries • Prepare and modify documents, including correspondence, reports, drafts, memos, and emails. • Organize and schedule meetings, prepare agendas, and take meeting minutes • Processing of mail for the legal team Qualifications: • 1 - 3 years of experience in administrative and customer service roles, ideally within a law firm or a client-centered environment • Excellent communication skills, with the ability to actively listen, build rapport, and engage professionally and compassionately with clients from all backgrounds • Strong organizational skills to manage multiple client intakes, prioritize effectively, and handle confidential information with discretion • Experience with CRM or case management systems is a plus, along with a willingness to quickly learn new technology • High attention to detail, ensuring accuracy in data entry, documentation, and client communication • Ability to stay calm under pressure and manage difficult conversations with empathy and professionalism • A collaborative, team-oriented attitude with a passion for exceptional client service and contributing to a positive, client-focused culture Compensation: $15 - $18 hourly

• Deliver exceptional customer service while managing incoming calls from new clients during the intake and onboarding process • Answer all incoming calls for the firm • Schedule client appointments and coordinate meetings with legal team • Support the legal team with various administrative tasks • Communicate with clients to provide updates and collect required information • Keep firm databases, reports, and spreadsheets up to date-tracking calls, qualified leads, scheduled meetings, referral sources, and key performance metrics • Answer and direct phone calls, take messages, and respond to inquiries • Prepare and modify documents, including correspondence, reports, drafts, memos, and emails. • Organize and schedule meetings, prepare agendas, and take meeting minutes • Processing of mail for the legal team • Conduct intake interviews and communicate with potential new clients