Estate & Elder Law Services Northborough, Massachusetts Full-Time | $55,000 Salary (Depending on Experience) At Estate & Elder Law Services, we help individuals and families navigate some of life’s most important decisions, plan for the future, protect their assets, and care for loved ones as they age. Clients often come to us during uncertain or emotional moments. Because of that, how they are treated from the very first phone call matters deeply. We are seeking a Client Intake & Reception Coordinator who will serve as the welcoming first point of contact for our firm while helping guide prospective clients through the intake process. This position combines front-desk professionalism, client service, and intake coordination to ensure thatevery client interaction reflects the firm’s caring and responsive approach. If you are someone who is kind, organized, empathetic, and confident when helping people through difficult situations, this may be the perfect role for you. About the Role This is an in-office position located in Northborough, Massachusetts. As the Client Intake & Reception Coordinator, you will manage the front desk while also helping track potential clients, schedule consultations, and support the firm’s administrative processes. You will play a key role in ensuring that every person who contacts the firm feels heard, supported, and confident that they are in the right place for help. Compensation & Benefits Salary: $55,000 annually, depending on experience Benefits include: • Health insurance • Dental insurance • Vision insurance • Life insurance • Long-term disability coverage • 401(k) with employer matching • Paid time off Why Join Our Firm We are committed to creating an environment where both clients and team members feel supported. Our work focuses on helping families through important life transitions, and we approach every interaction with care, professionalism, and respect. The right candidate will join a collaborative team that values kindness, responsiveness, and doing meaningful work that truly helps people. Responsibilities: Client Intake & Lead Management • Speak with potential new clients and gather information about their legal needs • Identify qualified leads and schedule consultations with the appropriate team member • Track leads and consultation conversions in the firm’s database • Maintain communication with prospective clients who have not yet scheduled or retained the firm • Prepare engagement agreements and assist with follow-up when necessary Reception & Client Experience • Answer incoming calls and direct calls appropriately • Provide exceptional customer service to callers and visitors • Greet clients and create a welcoming and professional first impression • Schedule appointments and manage the office calendar • Ensure the reception area and conference rooms remain clean and organized Administrative & Office Support • Provide administrative assistance to attorneys and staff as needed • Maintain accurate client contact information and records • Perform data entry and update the firm’s case or contact management systems • Receive and route mail, deliveries, and packages • Support general office tasks and operations Qualifications: • 2–5 years of professional office experience • Legal, estate planning, or elder law experience preferred • Strong customer service and client communication skills • Experience with Microsoft Word, Microsoft Excel, scheduling, and data entry • Ability to stay organized and manage multiple priorities • Professional demeanor and polished appearance for client interaction Personality Traits That Thrive in This Role We are looking for someone who brings both compassion and confidence to their work. The ideal candidate is: • Outgoing and welcoming • Kind and compassionate with clients • Detail-oriented and organized • A strong team player • Able to advocate for clients when needed • Assertive in a respectful and professional way • A good listener who makes people feel comfortable Our firm values a collaborative, supportive culture , and we are looking for someone who treats both clients and coworkers with respect and kindness. Travel Requirements Periodic local travel may be required 2–4 times per month for firm seminars or events. • Typical travel time: 30–45 minutes • Mileage reimbursement provided Compensation: $55,000 yearly

• Client Intake & Lead Management • Speak with potential new clients and gather information about their legal needs • Identify qualified leads and schedule consultations with the appropriate team member • Track leads and consultation conversions in the firm’s database • Maintain communication with prospective clients who have not yet scheduled or retained the firm • Prepare engagement agreements and assist with follow-up when necessaryReception & Client Experience • Answer incoming calls and direct calls appropriately • Provide exceptional customer service to callers and visitors • Greet clients and create a welcoming and professional first impression • Schedule appointments and manage the office calendar • Ensure the reception area and conference rooms remain clean and organizedAdministrative & Office Support • Provide administrative assistance to attorneys and staff as needed • Maintain accurate client contact information and records • Perform data entry and update the firm’s case or contact management systems • Receive and route mail, deliveries, and packages • Support general office tasks and operations