JOB SUMMARY:

Under routine supervision, the position is responsible for liaising between core stakeholder groups within J.B. Hunt and the customer to align expectations and objectives to maintain and exceed customer satisfaction. On a day-to-day basis, acts as internal owner of an account who works with customer to ensure uniformity in our business practices, support needs and issue resolution, and overall relationship management. Accounts are typically smaller with lower revenue, demand, volume and/or complexity; and if beyond scope, manager support is needed

KEY RESPONSIBILITIES:

• Execute the spirit and methodology of J.B. Hunt's Customer Value Delivery for assigned clients. (Understand, Deliver, Measure and Anticipate).

• Work to ensure retention and growth of current business at acceptable profit levels. This includes analysis of operations execution, understanding profitability of overall account, forecasting business changes, monitoring award compliance, pricing and both internal and customer presentations.

• Work closely with Operations and Customer Experience to ensure they have the tools, knowledge, training and support they need to perform their responsibilities for startups and changes to existing accounts.

• Present to clients on a frequent basis both onsite or remotely; presentation topics include, but are not limited to, service levels, acceptance, award compliance, etc., and/or cost and delivery analysis.

• Develop and implement uniform practices and methodologies to ensure clients receive equivalent but high level of service from each account location regardless of operational region.

• Monitor billing and receivables; work with internal teams to keep clients in line with contract rules and payments.

• Responsible to take a lead or key role in special projects, often includes expansion of service for our clients.

MINIMUM QUALIFICATION:

• Bachelor's Degree or 1-2 years of equivalent work experience and/or training.

PREFERRED QUALIFICATION:

• Bachelor's Degree and 1-2 years of experience in customer service, or equivalent experience and/or training

• Ability to process information with high levels of accuracy

• Ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business

• Effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

• Ability to adapt as needed

• Knowledge of effective influencing tactics and strategies

• Foundational skills in assessing customer needs and providing solutions for them

• Experience in establishing and maintaining healthy working relationships with clients, vendors, and peers.

EDUCATION:

• Bachelors: Business Administration/Management (Required), Bachelors: Business Communications

WORK EXPERIENCE:

• Customer Service/Account Manager, Sales, Transportation/Logistics

JOB OPENING ID:

• 00501105 Client Manager I (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

At J.B. Hunt, we continuously look for new ways that our people, processes and technology can be used to move freight transportation forward. We hire for entry-level, professional and management roles across several areas, including corporate services, customer service, engineering and technology, operations, sales and more!