Client Onboarding Specialist-Nurse

Medtelligent

Client Onboarding Specialist-Nurse

Chicago, IL
Full Time
Paid
  • Responsibilities

    Job Description

    _ JOB ACCOUNTABILITIES_

    • Overhaul of and consultation on Resident Assessments for configuration in the ALIS Resident Evaluation Tool.

    • Managing and maintaining EMR

    • Building in current evaluations into ALIS

    • Becoming a subject matter expert on how ALIS implements assessment workflows

    • Training for other clinicians on using the ALIS evaluation tool

    • Assist clients with other ALIS related clinical issues and consult on best practices

    • Learn and establish a solid understanding of the ALIS software

    • Consult with clients to transform their paper process to electronic; create and document new processes and train staff both digitally and (when the time is right) in-person.

    • Create customized project plans to help guide both internal and external operations to get ALIS operating smoothly for our clients.

    • Liaise between departments on clients’ needs, onboarding department needs, product feedback, and bugs reporting.

  • Qualifications

    Qualifications

    _ JOB RESPONSIBILITIES_

    • Current Licensed Practical Nurse, Registered Nurse or Nurse Practitioner

    • 2+ years in EHR implementation, clinical SaaS implementation, direct usage of ALIS or a comparable AL EHR

    • Experience with G-Suite, CRM usage, and ticket writing

    • Strong project management skills

    • Strong interest in helping communities and learning about their business as to help consult on process transformation from electronic to paper.

    • Reliable: You show up at work for your team and the clients and look forward to doing it.

    • Relationship oriented : You have a history of building long term healthy relationships with people and clients.

    • Organized : You can prepare and execute on project plans.

    • Calm demeanor : You aren’t pulled into drama or anxiety but can see clearly in order to help others.

    • Good communicator : You are transparent with information.

    • Patient : You do not get frustrated with people that are less knowledgeable or tech savvy than yourself.

    • Good judgment : You can prioritize needs appropriately.

    • High integrity : You tell the truth even when it is hard to do so. You avoid drama and gossip and prefer to bond over growth, positivity, and optimism.

    • Adaptable and flexible : You don’t freak out if plans change or meetings get moved.

    • Solution oriented : You take ownership to actually solve problems instead of just reporting all of the issues.

    • Strives for excellence / finding ways to delight clients : Not just someone looking to cross a task off their list but spending time to over deliver and leave the relationship better than you found it. The company and this team commits itself to high standards for reliability and performance.

    • Technologically savvy : You like to help others troubleshoot technology and hardware issues and you have an interest in new technologies and data.

    Additional Information

    Benefits:

    • 8 Company Holidays ( office will be closed)

    • 2 Floating Holidays

    • 10 days of PTO (Year 1)

    • Subsidized medical, dental and vision insurance

    • 401k Plan + Up to 4% Matching

    • Pre-tax Commuter Benefits

    • Casual Dress

    • Referral Bonuses

    • Employee Assistance Fund

    • Paid Parental Leave

    • Paid Jury duty & Bereavement Leave

    • Length of stay rewards

    • Company bonus pool

    • HSA and FSA

    • Life Insurance policy subsidized by Company

    ALIS values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. All candidates are subject to a background check.

  • Compensation
    $80,000-$80,000 per year