Client Relations Manager – Real EstateReal Estate Operations Manager | EmpowerHome Team | On-Site | Chantilly, VALocation: Chantilly, VA Job Type: Full-Time Company: EmpowerHome Team Lead Client Experience and Real Estate OperationsAre you an experienced Client Relations Manager, Real Estate Operations Manager, or Team Leader who enjoys managing people, improving processes, and creating an exceptional client experience? EmpowerHome Team is looking for a motivated and organized Real Estate Operations Manager to join our growing team in Chantilly, Virginia. In this leadership role, you'll help manage the people, systems, and daily operations that keep our real estate business running smoothly. You'll work closely with team members to improve workflows, maintain high standards, and ensure clients receive excellent service from their first appointment through closing. EmpowerHome Team is recognized among the Top 10 Real Estate Teams in the Nation by RealTrends (2024). We're looking for a leader who can help us continue to grow while maintaining a strong focus on client satisfaction and operational excellence. What You'll Do Lead and support team members in daily operations Manage client experience and service standards Improve systems, processes, and workflows Track team performance and maintain accountability Help resolve client and operational issues Work with leadership to improve efficiency and productivity Ensure a smooth client experience from listing appointment to closing Why Join EmpowerHome Team? You'll be joining a growing real estate organization with proven systems, a strong team culture, and a focus on professional growth. If you're ready to take the next step in your career as a Client Relations Manager or Real Estate Operations Manager in Chantilly, VA , we'd love to hear from you. Apply today and join EmpowerHome Team as we continue to build an exceptional real estate organization and client experience. Responsibilities: • Project Management: Lead the execution of property prep, staging, photography, and showings while managing timelines and vendor coordination • Team Leadership: Oversee the listing coordination team, ensuring accountability, communication, and operational efficiency across all active listings • Marketing Oversight: Collaborate with the marketing department to ensure every listing is showcased with top-quality descriptions, visuals, and digital promotion across MLS, social media, and real estate platforms • Client Relationship Management: Serve as the main point of contact for sellers, delivering proactive communication, updates, and high-level service from pre-listing to under contract • Systems & Compliance: Maintain accurate CRM and MLS records, oversee listing documentation, and ensure compliance with company standards and industry regulations • Operational Excellence: Continuously refine processes, identify efficiencies, and uphold EmpowerHome’s standards of excellence and integrity Qualifications: • Experience in real estate operations, listing coordination, or project management (preferred) • Strong leadership and organizational skills — able to manage multiple projects simultaneously • Excellent communication and problem-solving skills • Tech-savvy , with experience in Microsoft Office, CRM systems, and MLS platforms • Self-motivated, collaborative, and passionate about team culture and client experience Compensation: $55,000 yearly

• Project Management: Lead the execution of property prep, staging, photography, and showings while managing timelines and vendor coordination • Team Leadership: Oversee the listing coordination team, ensuring accountability, communication, and operational efficiency across all active listings • Marketing Oversight: Collaborate with the marketing department to ensure every listing is showcased with top-quality descriptions, visuals, and digital promotion across MLS, social media, and real estate platforms • Client Relationship Management: Serve as the main point of contact for sellers, delivering proactive communication, updates, and high-level service from pre-listing to under contract • Systems & Compliance: Maintain accurate CRM and MLS records, oversee listing documentation, and ensure compliance with company standards and industry regulations • Operational Excellence: Continuously refine processes, identify efficiencies, and uphold EmpowerHome’s standards of excellence and integrity