Client Relations Manager - Real Estate EmpowerHome Team Location: On-Site | Chantilly, VA Are you a natural leader who thrives on organization, accountability, and results? Do you love managing projects, people, and processes to create world-class client experiences? If so, the EmpowerHome Team, ranked among the Top 10 Real Estate Teams in the Nation (RealTrends 2024), is seeking a Client Relations Manager / Real Estate Operations Manager to join our high-performing Chantilly, VA office. This is an exciting leadership opportunity for someone who’s detail-oriented, thrives in a fast-paced environment, and wants to play a key management role in the success of one of the most recognized real estate brands in the nation. In this role, you’ll oversee the entire lifecycle of the listing process — from property preparation to closing — ensuring clients receive a 5-star experience at every stage. You’ll serve as a key leader who coordinates internal team members, agents, and vendors to deliver seamless operations and exceptional results. Responsibilities: • Project Management: Lead the execution of property prep, staging, photography, and showings while managing timelines and vendor coordination • Team Leadership: Oversee the listing coordination team, ensuring accountability, communication, and operational efficiency across all active listings • Marketing Oversight: Collaborate with the marketing department to ensure every listing is showcased with top-quality descriptions, visuals, and digital promotion across MLS, social media, and real estate platforms • Client Relationship Management: Serve as the main point of contact for sellers, delivering proactive communication, updates, and high-level service from pre-listing to under contract • Systems & Compliance: Maintain accurate CRM and MLS records, oversee listing documentation, and ensure compliance with company standards and industry regulations • Operational Excellence: Continuously refine processes, identify efficiencies, and uphold EmpowerHome’s standards of excellence and integrity Qualifications: • Experience in real estate operations, listing coordination, or project management (preferred) • Strong leadership and organizational skills — able to manage multiple projects simultaneously • Excellent communication and problem-solving skills • Tech-savvy , with experience in Microsoft Office, CRM systems, and MLS platforms • Self-motivated, collaborative, and passionate about team culture and client experience Compensation: $55,000

• Project Management: Lead the execution of property prep, staging, photography, and showings while managing timelines and vendor coordination • Team Leadership: Oversee the listing coordination team, ensuring accountability, communication, and operational efficiency across all active listings • Marketing Oversight: Collaborate with the marketing department to ensure every listing is showcased with top-quality descriptions, visuals, and digital promotion across MLS, social media, and real estate platforms • Client Relationship Management: Serve as the main point of contact for sellers, delivering proactive communication, updates, and high-level service from pre-listing to under contract • Systems & Compliance: Maintain accurate CRM and MLS records, oversee listing documentation, and ensure compliance with company standards and industry regulations • Operational Excellence: Continuously refine processes, identify efficiencies, and uphold EmpowerHome’s standards of excellence and integrity