Are you a natural relationship builder with a sharp mind for problem-solving and a heart for helping others?

Are you ready to turn challenges into opportunities and help our clients stay and succeed?

If you’re nodding “YES,” keep reading.

Are you:

CONFIDENT AND CALM UNDER PRESSURE: You stay composed when others are stressed, know how to listen without getting defensive, and can turn frustrated clients into loyal fans.

PERSUASIVE AND STRATEGIC: You don’t just “talk clients down,” you sell them on staying. You can quickly connect the dots between their concerns and our value, guiding them toward long-term success.

KNOWLEDGEABLE AND CURIOUS: You’re familiar with SEO, Google Analytics, and website performance. You can explain technical concepts in a client-friendly way, and you're always eager to learn more.

At DentalQore, our Client Relations Representatives are client heroes. You’ll work directly with current clients to de-escalate issues, overcome cancellation risks, and retain business using value-driven conversations. It’s not about saving accounts through discounts, it’s about showing them what they’d miss by leaving.

WHAT’S IN IT FOR YOU?

• MUST be in office: Monday – Friday
• Working hours: 8:45 AM – 5:15 PM

What We Offer:

• Compensation - The pay range is $55,000–$70,000 annually, based on experience. Commission opportunities are also available and tied to performance goals.
• Medical, Dental & Vision Insurance - Comprehensive coverage to keep you and your family healthy.
• Life Insurance & Supplemental Benefits - Options include HSA, FSA, Disability, Critical Care, and Telehealth.
• Paid Time Off & Sick Leave - Generous PTO plus sick time to support work-life balance.
• Paid Holidays - Enjoy time off for company-recognized holidays.
• 401(k) with Company Match – Invest in your future with our retirement plan and matching contribution.
• Team Culture & Engagement - From team lunches and themed days to offsite events and recognition programs, we’re all about connection and celebration.
• Office Perks - Enjoy our arcade, basketball hoops, on-site gym, and a comfortable break room with a kitchen area, plus an all-day coffee and soda bar. We believe in finding the right balance between working hard and playing hard.

WHAT YOU’LL DO:

• Engage with existing clients by phone to address concerns, resolve issues, and retain accounts.
• Use objection-handling and solution-selling skills to de-escalate cancellation threats and demonstrate the value of our services.
• Leverage knowledge of SEO, Google Analytics, and website performance to guide clients through their results and explain how we’re helping them grow and identify areas for improvement.
• Maintain accurate and detailed client records through CRM tools and call documentation.
• Collaborate with internal departments to solve problems efficiently and support long-term client satisfaction.
• Prioritize daily workload and manage follow-ups effectively in a fast-paced environment.

WHAT YOU BRING TO THE TABLE:

✔ 2+ years of experience in client relations, customer success, or account retention

✔ Proven experience de-escalating client issues and navigating cancellation objections

✔ Strong phone presence with excellent communication and empathy

✔ Ability to “sell the value” of services using data, storytelling, and rapport

✔ Comfortable using and explaining digital tools like Google Analytics

✔ Basic knowledge of SEO and digital marketing performance indicators preferred

✔ Strong time management, organization, and documentation skills

WHO WE ARE:

Our mission is simple: we help people grow—our clients and our team.

DentalQore empowers dental professionals through technology, helping them grow their practices with smarter websites, better communication tools, and an all-in-one digital platform that puts them ahead of the curve.

We believe our people are just as important as our products. That’s why we invest in growth through training, mentorship, and a culture of continuous improvement. When you join our team, you’re not just solving problems—you’re shaping the future.