Client Relations Specialist

A

ABC Imaging

Client Relations Specialist

Seattle, WA
Full Time
Paid
  • Responsibilities

    POSITION SUMMARY:

    ABC Imaging is currently seeking a Client Relations Specialist to become an integral member of our team. Under the direction of the Client Relations District Manager, the incumbent will manage an ABC Imaging facility at a client site and supervise any Client Relations Specialists at said site.

    ESSENTIAL DUTIES & RESPONSIBILITIES:

    • Produces high quality deliverables for clients to meet deadlines.
    • Manages all administrative responsibilities to meet all technical and billing requirements (Meter Reads, Time Reporting, and Equipment Maintenance Management).
    • Organize all aspects of the workforce for the shop in a professional manner to ensure all deadlines are met and all projects are completed within budget constraints (including staff and project scheduling, work hours, etc.).
    • Ensure that all equipment is properly maintained and upgraded.\
    • Recommend new acquisitions that will increase productivity.
    • Checks accuracy of billing (verifies pre-work order, pre-billing, and final billing files) daily and helps resolve billing issues on all jobs.
    • Escalates all open helpdesk tickets daily.
    • Assists Major Account Managers with accounts by sharing new information, contacting clients, visiting their clients, and hosting and attending seminars and events.
    • Reviews and keep the Client Relations Operations Manuals updated.
    • Communicate on a regular basis with the Client Relations District Manager regarding client and staff concerns.
    • Manages inventory and organize supplies.

    EDUCATION, EXPERIENCE & SKILLS REQUIRED:

    • High School Diploma, bachelor's preferred
    • At least 2 years related to print experience is a plus
    • Knowledge of equipment and production materials.
    • Demonstrated leadership to motivate and monitor the progress of all employees.
    • Superior customer service ability and experience working with customers both over the phone and in person.
    • Ability to speak knowledgeably about department capability and company to potential and existing clients.
    • Highly developed organizational skills.
    • Ability to handle multiple tasks while maintaining focus.
    • Ability to troubleshoot software/hardware problems.
    • Ability to communicate effectively with employees when delegating work and explaining procedures and processes.