Job Description

Job Description

Swift 7 Consultants is seeking a proactive and dedicated Client Relationship Manager to join our team in Akron, OH. The successful candidate will be responsible for maintaining and nurturing long-term relationships with our clients, ensuring their satisfaction and identifying new opportunities to support their strategic goals. This role is ideal for someone who is passionate about customer service, problem-solving, and strategic engagement.

Responsibilities

• Act as the main point of contact for assigned clients and maintain regular communication

• Develop a deep understanding of client needs and business objectives

• Manage client accounts, including onboarding, project updates, and performance reviews

• Address client concerns promptly and professionally, ensuring satisfaction

• Collaborate with internal teams to deliver customized solutions

• Identify and pursue upselling or cross-selling opportunities

• Track client performance metrics and generate regular reports

• Contribute to improving client retention strategies and internal processes

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field

• 2+ years of experience in client relationship management or account management

• Strong interpersonal and communication skills (written and verbal)

• Proven ability to manage multiple clients and priorities simultaneously

• Analytical mindset with problem-solving skills

• Familiarity with CRM systems and Microsoft Office Suite

• Detail-oriented and highly organized

Additional Information

Benefits

• Competitive salary ($57,000 - $65,000 annually)

• Opportunities for professional growth and development

• Supportive and collaborative work environment

• Health, dental, and vision insurance

• Paid time off and holidays

• Ongoing training and development programs