Job Description

Job Description
We are seeking a dedicated and detail-oriented Client Relationship Representative to join our dynamic team. In this role, you will act as the primary point of contact for clients, ensuring their needs are understood and addressed efficiently. You will play a vital role in maintaining strong client partnerships, identifying opportunities for growth, and supporting overall client satisfaction.

Responsibilities

• Serve as the main liaison between clients and internal teams

• Build and maintain positive, long-term relationships with clients

• Understand client goals and ensure services are aligned accordingly

• Handle client inquiries, resolve issues promptly, and escalate concerns when necessary

• Track client interactions and update CRM systems accurately

• Support onboarding of new clients and assist in project coordination

• Gather client feedback and contribute to continuous service improvement

• Collaborate with internal departments to ensure seamless service delivery

Qualifications

Qualifications

• Bachelor’s degree in Business, Communications, or a related field preferred

• 1+ year of experience in client relations, account management, or customer service

• Excellent communication, interpersonal, and organizational skills

• Strong problem-solving abilities and a customer-first mindset

• Proficiency in Microsoft Office and CRM tools

• Ability to manage multiple client accounts and meet deadlines

• Professional demeanor with attention to detail and follow-through

Additional Information

Benefits

• Competitive salary ($56,000 – $63,000 annually)

• Opportunities for career growth and professional development

• Supportive and collaborative team environment

• Paid time off and holidays

• Health, dental, and vision insurance

• Training and skill-building resources

• Office-based role with structured hours (Monday to Friday, 8-hour shifts)