Client Relationship Representative

PuroClean of Rowland Heights

Client Relationship Representative

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Company car

    Company parties

    Competitive salary

    Health insurance

    Opportunity for advancement

    Training & development

    Job Description:

    We’re looking for a high-energy, people-loving individual to join our team in a customer-facing role that blends service, communication, and light outreach. This is not a traditional sales role, but we do want someone who enjoys meeting people, building relationships, and being the voice of our company in the community.

    As a key team member, you’ll work with property owners, insurance contacts, and local partners to provide top-tier service, answer questions, coordinate updates, and help maintain strong ongoing relationships. You’ll also support our team by checking in with referral partners and helping us stay visible and connected in the markets we serve.

    Key Responsibilities:

    Serve as the first point of contact for clients with warmth, clarity, and professionalism

    Coordinate updates and follow-ups on active jobs to keep clients informed and satisfied

    Check in regularly with referral partners (insurance agents, property managers, realtors) to maintain relationships and provide updates

    Assist with outreach efforts — such as dropping off marketing materials, attending events, or scheduling service visits

    Help manage incoming calls, schedule appointments, and log key communication details

    Support the team with occasional field visits to ensure client experience remains consistent

    Ideal Candidate:

    Extroverted and engaging, with a natural ability to connect with others

    Strong verbal and written communication skills

    Friendly, organized, and detail-oriented

    Comfortable multitasking and juggling customer interactions

    Has a “customer-first” mindset and enjoys helping people

    Experience in customer service, hospitality, or community engagement is a plus

    Flexible work from home options available.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.