Job Description

Job Description

** Nuclear Workers Institute of America (NWIA) is a group of experienced advocates, authorized representatives and medical professionals representing former and current workers in filing a claim under the Energy Employees Occupational Illness Compensation Program Act (EEOICPA). We are seeking a motivated entry-level Client Service Advocate to join our team. This position provides hands-on experience and training, with opportunities to take on increased responsibilities and advance within the company.**

Candidates should have an upbeat attitude and be a helpful and positive presence in the workplace. They should be able to assist co-workers, clients, and company visitors by providing polite and professional assistance personally or via phone, mail, and e-mail. Duties are varied and can include client meetings, complete necessary paperwork, medical record review, entering client information into the computer, mailing claims, and interacting with other departments and government agencies.

Essential Functions:

• Willingness to learn the EEOICPA and related programs. Become familiar with program policies and procedures and keep abreast of all regulatory changes.
• Meet with clients and assist with paperwork.
• Solve problems and assist co-workers and managers with administrative support.
• Assist with medical record review, basic research, and data collection.
• Provide accurate, timely, up-to-date documentation/notes.
• Demonstrate complete understanding of HIPPA laws and regulations. Practice complete discretion at work and while in the community.
• Participate in training and education as it relates to your position.
• Be knowledgeable of the Company’s policies and procedures.
• Effectively communicate with fellow employees, the Department of Labor and service providers.
• Participate in community events, educational lunches and public relations that promote the company.
• Treat current and prospective clients and families with absolute customer service, compassion and the professionalism.
• Demonstrate a positive attitude and exhibit appropriate behaviors expected to maintain and promote a cohesive work environment.

** Education, Training, and Skill Recommendations/Requirements:**

• High School Diploma, GED, or equivalent
• Six months customer service or related experience
• Knowledge and understanding of medical terminology
• Excellent phone, computer, and internet skills
• Excellent writing, organizational, and time management skills
• Ability to work independently and as a part of a team, multi-task, and prioritize responsibilities
• Must be professional, courteous, compassionate, and customer oriented
• Must be discrete, trustworthy, and possess a high level of integrity
• Ability to travel locally
• Valid state driver's license and insurance required

** Bring your expertise, integrity, and compassion to the Nuclear Workers Institute of America. Apply today to become a valued part of our Augusta team and make an impact in the lives of the workers we proudly represent.**

Company Description

Nuclear Workers Institute of America (NWIA) is a group of experienced Advocates, Authorized Representatives and medical professionals representing former and current workers in filing a claim under the Energy Employees Occupational Illness Compensation Program Act (EEOICPA).

Company Description

Nuclear Workers Institute of America (NWIA) is a group of experienced Advocates, Authorized Representatives and medical professionals representing former and current workers in filing a claim under the Energy Employees Occupational Illness Compensation Program Act (EEOICPA).