Client Service Associate - Entry Level

FI Incorporated

Client Service Associate - Entry Level

Virginia Beach, VA
Full Time
Paid
  • Responsibilities

    We are a community-focused agency that develops in-person outreach strategies for nonprofits and mission-driven organizations. Our mission is to build meaningful connections that strengthen communities and support the impact of our partners. We are seeking a motivated Client Service Associate to join our team and provide exceptional support to our clients and community partners.

    This is an entry-level position with paid training , ideal for individuals eager to start a career in client relations, communications, or business support. No prior experience is required — just professionalism, reliability, and a desire to learn and grow.

    Key Responsibilities

    • Serve as the main point of contact for clients and partners, responding to inquiries and providing guidance with professionalism and care.

    • Maintain accurate client records, manage follow-ups, and ensure timely communication.

    • Support leadership in coordinating client activities, programs, and initiatives.

    • Assist in identifying ways to improve client satisfaction and strengthen relationships.

    • Prepare materials, reports, and communications to support internal and external engagement.

    • Uphold company standards of integrity, teamwork, and excellent client service.

    Qualifications

    • Strong verbal and written communication skills.

    • Professional, friendly, and solution-oriented approach to client interactions.

    • Highly organized, dependable, and attentive to detail.

    • Able to manage multiple priorities and work collaboratively in a team environment.

    • Bachelor’s degree preferred but not required.

    • No prior experience necessary — full training provided.

    What We Offer

    • Paid training and mentorship to help you develop professional skills.

    • Full-time schedule with opportunities for career advancement.

    • Performance-based recognition and rewards.

    • Supportive team environment that emphasizes growth, collaboration, and professional development.