We’re looking for an Entry-Level Client Service Associate to join our growing team. In this role, you will be the first point of contact for clients, providing exceptional client-facing support while also assisting with marketing initiatives. You’ll be instrumental in ensuring seamless client interactions and helping enhance the customer experience.
This is a great opportunity to gain hands-on experience in customer service and marketing support , allowing you to interact directly with clients, assist with promotional efforts, and contribute to the success of marketing campaigns.
Serve as the primary contact for clients providing exceptional and professional service at all times.
Manage client interactions , delivering timely, clear, and accurate information on services, project updates, and addressing client concerns.
Collaborate with internal teams, especially marketing, to ensure client needs are effectively communicated and campaigns are executed smoothly.
Support marketing efforts , including preparing promotional materials, assisting with client outreach, and collecting feedback to improve future marketing campaigns.
Document client interactions in CRM systems, keeping records of all feedback, concerns, and requests up-to-date and organized.
Assist in client onboarding and foster long-term relationships through proactive, ongoing communication and support.
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Excellent verbal and written communication skills , with a confident and professional approach to client interactions.
A client-first mentality , dedicated to delivering outstanding customer service and creating positive client experiences.
Interest in marketing and client relations , with an eagerness to learn and contribute to marketing campaigns and initiatives.
Strong organizational skills , detail-oriented with the ability to manage multiple tasks and priorities effectively.
Adaptable and solution-focused , thriving in a dynamic, client-facing environment.
A team-oriented mindset with a positive attitude and a strong work ethic.
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High school diploma or GED required; a degree in marketing, communications , or business is a plus.
Entry-level – no prior client-facing experience required; experience in customer service is a bonus.
Full-time availability, with flexibility to adjust to client needs and work schedule.
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Comprehensive training in both client service and marketing support , setting you up for success.
Career growth opportunities in customer service, marketing, and client relations.
A collaborative team environment , where your contributions are valued, and your growth is encouraged.
A chance to make a real impact by contributing to positive client experiences and supporting impactful marketing initiatives.