Job Description

Job Description

We are looking for a highly organized and personable Client Service Associate to join our growing team in Toledo, OH. In this role, you will act as the primary point of contact for our clients, ensuring exceptional service and timely resolution of inquiries. You will support account managers, maintain client satisfaction, and contribute to ongoing business development efforts.

Responsibilities

• Serve as the first line of contact for client inquiries, resolving issues promptly and professionally

• Assist with onboarding new clients and maintaining current client records

• Collaborate with internal teams to ensure accurate and timely delivery of services

• Track client feedback and relay actionable insights to account managers

• Monitor client satisfaction and escalate concerns when necessary

• Schedule and coordinate meetings, updates, and reports for clients

• Maintain confidentiality and uphold the company’s standards of client care

Qualifications

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or related field preferred

• Previous experience in client services, customer support, or account coordination

• Excellent communication and interpersonal skills

• Strong organizational and time management abilities

• Proficiency in Microsoft Office Suite and CRM systems

• Detail-oriented with a proactive attitude toward problem-solving

Additional Information

Benefits

• Competitive salary: $52,000 - $57,000 annually

• Opportunities for professional growth and advancement

• Comprehensive training and onboarding

• Collaborative and supportive team environment

• Paid time off and holidays

• Health, dental, and vision insurance options