Benefits:

Career growth opportunities

401(k)

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Paid time off

Training & development

Wellness resources

Opportunity for advancement

Schedule / Expected Work Hours:

Part Time and Full Time hours available/ Evenings NEEDED

About the Role As an Experience Guide at The NOW Massage, you are the first point of connection in our boutique — welcoming guests, creating meaningful experiences, and ensuring the seamless flow of daily operations. You’ll be at the heart of delivering elevated service, helping guests explore enhancements and memberships, and supporting the team in creating a tranquil, healing environment.

What You’ll Do

Deliver exceptional, personalized service to guests and fellow team members

Warmly greet guests and guide them through their journey from check-in to check-out

Educate guests on our massage services, memberships, enhancements, and retail offerings

Drive sales of memberships, gift cards, and retail with enthusiasm and authenticity

Schedule, edit, and cancel appointments with accuracy and efficiency

Assist with opening and closing the boutique following standard operating procedures

Proactively resolve guest concerns with professionalism and empathy

Maintain the front-of-house area to meet our aesthetic and cleanliness standards

Collaborate with leadership to support best practices and continual innovation

Foster a positive, team-oriented environment that supports wellness and growth

What You Bring

Prior experience in sales or guest service is preferred

A calm, positive presence and a passion for self-care and wellness

Strong communication skills, including active listening and product knowledge sharing

High attention to detail and the ability to multitask in a dynamic environment

Natural problem-solving abilities and a proactive mindset

A collaborative spirit and commitment to a team-first culture

Who We Are The NOW Massage was created as a sanctuary to help guests disconnect from the outside world and reconnect within. Our mission is rooted in the belief that self-care is a necessity, not a luxury. With a growing number of boutique locations across the U.S., The NOW offers customizable massage services that are high-quality, accessible, and design-driven.

Our elevated, globally inspired interiors and curated product line have been widely recognized by the media and wellness community. We're committed to delivering a consistent, meaningful experience that supports both our guests and our team members.

Our Purpose Self-care is essential. At The NOW, we offer a space to relax your body, reset your soul, and reconnect with yourself. We believe in showing up for yourself so you can better support others — and it all starts NOW.

Company Values

Brand Truths

LIVE IN THE NOW

Be Present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE WHO CARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.