Benefits:

401(k)

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Paid time off

Training & development

Wellness resources

Opportunity for advancement

Part-Time & Full-Time Opportunities Available

About the Role

As an Experience Guide at The NOW Massage RSM, you are the first and last impression of our boutique. You set the tone for each guest’s journey — creating a warm welcome, delivering thoughtful service, and ensuring a seamless flow throughout the day.

You are at the heart of the boutique experience, helping guests discover memberships and enhancements while supporting a tranquil, healing environment for both guests and team members.

What You’ll Do

Provide exceptional, personalized service to every guest and team member

Create a warm, welcoming check-in and a smooth, memorable check-out experience

Educate guests on our massage services, memberships, enhancements, and retail offerings

Confidently and authentically drive sales of memberships, gift cards, and retail products

Schedule, modify, and manage appointments with accuracy and efficiency

Support daily boutique operations, including opening and closing procedures

Proactively address guest questions or concerns with professionalism and empathy

Maintain front-of-house cleanliness and uphold our elevated aesthetic standards

Collaborate with leadership to implement best practices and continuous improvements

Contribute to a positive, wellness-focused, team-first culture

What You Bring

Prior experience in guest service or sales (preferred)

A calm, positive presence and genuine passion for wellness and self-care

Strong communication skills with the ability to educate and connect authentically

Attention to detail and the ability to multitask in a fast-paced environment

A proactive mindset and natural problem-solving skills

A collaborative spirit and commitment to supporting your team

Who We Are

The NOW Massage was created as a sanctuary to help guests disconnect from the outside world and reconnect within. We believe self-care is a necessity — not a luxury.

With boutique locations across the U.S., The NOW offers high-quality, customizable massage services in elevated, globally inspired spaces. Our thoughtfully curated interiors and retail offerings create a consistent, meaningful experience that supports both our guests and our team.

Our Purpose

Self-care is essential. At The NOW RSM, we provide a space to relax your body, reset your soul, and reconnect with yourself. When you show up for yourself, you can better show up for others — and it all starts NOW.

Our Values

Live in the NOW Be present. Take time to recharge and reconnect within.

Kindness is Magic Lead with warmth and positive energy — from welcoming guests to supporting your community.

Care for Those Who Care for Others Create an environment where team members feel valued, supported, and recognized.

Authenticity Always Practice open, transparent communication with both guests and team members.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.