Jacqui Ford Law | Oklahoma City Criminal Defense Client Service Coordinator A single phone call can change someone's life. When someone contacts Jacqui Ford Law, they're often scared, overwhelmed, and facing one of the hardest days of their life. Before they ever meet an attorney, they meet you. Your compassion. Your confidence. Your ability to listen. You become the first person who helps them believe they're not facing this battle alone. If you're someone who naturally puts people at ease, thrives in a fast-paced environment, and wants a career where your work genuinely matters, we'd love to meet you. About Jacqui Ford Law Who We Are At Jacqui Ford Law, we've spent nearly 20 years standing beside people when they need an advocate most. Our criminal defense team is known throughout Oklahoma City for fierce courtroom representation, unwavering integrity, and treating every client with dignity and respect. We believe every person deserves to be heard, defended, and treated like a human being, not just another case file. That philosophy extends to our team as well. We work hard, support one another, celebrate wins together, and believe every team member plays a vital role in changing lives. Why This Role Matters Intake isn't just answering phones. You are the front door to this firm, the very first impression of everything we stand for. The care, clarity, and confidence you bring to that first call can be the difference between a scared caller hanging up... and a client who, in their most vulnerable moment, decides to trust us with their future. It's one of the most important seats in the firm. We treat it that way. Why You'll Want to Join Us Your work changes lives. Few administrative roles carry this kind of meaning; the way you answer the phone genuinely helps someone. You'll be valued, not buried. This is a respected seat on a tight-knit team, not a desk where the work disappears. Your judgment and your voice matter here. You'll learn fast and grow. You'll work shoulder to shoulder with an award-winning criminal defense team in a fast-paced firm where there's always room to take on more. You'll belong to a mission. We're fierce advocates who believe everyone deserves to be heard and defended. If that resonates with you, you'll fit right in. Responsibilities: What You'll Do First Contact & Client Intake • Answer incoming calls and serve as the welcoming first point of contact for new and prospective clients • Conduct confidential, compassionate intake interviews, listening carefully and capturing each caller's story and needs • Guide clients through onboarding: providing updates, answering questions, and gathering the information our legal team needs • Direct calls, take messages, and respond to inquiries promptly and professionally Scheduling & Coordination • Schedule consultations and client appointments, and coordinate meetings with the legal team • Organize internal meetings, prepare agendas, and take meeting minutes Administrative Support • Prepare and edit documents, including correspondence, reports, memos, and emails • Process and route incoming mail for the legal team • Provide day-to-day administrative support to attorneys and staff Tracking & Reporting • Keep firm databases, reports, and spreadsheets accurate and current • Track calls, qualified leads, scheduled consultations, referral sources, and key performance metrics Qualifications: What We're Looking For • 1–3 years of experience in administrative or customer service roles, ideally within a law firm or another client-centered environment • Excellent communication skills, able to listen actively, build rapport, and engage professionally and compassionately with people from every background • Strong organizational skills, able to manage multiple intakes at once, prioritize effectively, and handle confidential information with discretion • Comfort with CRM or case management systems, or eagerness to learn new technology quickly • Close attention to detail and accuracy in data entry, documentation, and client communication • Composure under pressure and the empathy to handle difficult, emotional conversations with professionalism • A collaborative, team-oriented attitude and a genuine passion for exceptional client service • A self-starter mindset with initiative and strong problem-solving instincts Compensation: $15 - $18 hourly

• What You'll DoFirst Contact & Client Intake • Answer incoming calls and serve as the welcoming first point of contact for new and prospective clients • Conduct confidential, compassionate intake interviews, listening carefully and capturing each caller's story and needs • Guide clients through onboarding: providing updates, answering questions, and gathering the information our legal team needs • Direct calls, take messages, and respond to inquiries promptly and professionallyScheduling & Coordination • Schedule consultations and client appointments, and coordinate meetings with the legal team • Organize internal meetings, prepare agendas, and take meeting minutesAdministrative Support • Prepare and edit documents, including correspondence, reports, memos, and emails • Process and route incoming mail for the legal team • Provide day-to-day administrative support to attorneys and staffTracking & Reporting • Keep firm databases, reports, and spreadsheets accurate and current • Track calls, qualified leads, scheduled consultations, referral sources, and key performance metrics