Our growing, customer-focused local business is looking for a reliable, well-organized and sales-oriented Office Manager to direct day-to-day operations. The Office Manager is responsible for developing and maintaining customer relationships, leading phone-based sales efforts, and managing all aspects of field operations.

Key Responsibilities Customer Communication

Answer incoming client calls and emails

Respond to service inquiries and provide basic pricing information

Schedule pool services including maintenance, openings, repairs, and inspections

Follow up with clients regarding appointments and service updates

Scheduling & Operations

Manage the daily service schedule for technicians

Coordinate appointments to ensure efficient routes and coverage

Adjust schedules when weather or service needs change

Support the team in maintaining organized service record

Client Experience

Ensure customers receive prompt and professional communication

Address questions and service requests in a helpful manner

Help identify opportunities for additional services when appropriate

Assist in maintaining high customer satisfaction

Qualifications

We are looking for someone who is:

Friendly and professional on the phone

Highly organized and detail-oriented

Comfortable using scheduling software and basic office tools

Able to multitask in a fast-paced environment

Reliable and proactive in solving problems

Preferred Experience

Customer service or administrative experience

Scheduling or dispatch experience in a service business (HVAC, landscaping, pool service, etc.)

Experience with CRM or scheduling systems

Compensation & Benefits

Competitive hourly pay

Performance bonus opportunities

Training and support

Opportunity to grow with a rapidly expanding local business

Schedule

Full-time preferred

Monday – Friday

Some flexibility depending on seasonal demand

Why Join Pool Scouts?

Growing service company with strong local reputation

Positive team environment

Opportunity to grow as the business expands

Be part of a company focused on quality and professionalism

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate.