Job Description

** Job Summary**
The Client Services Manager (CSM) is responsible for developing and managing relationships with assigned clients and field staff, overseeing non-clinical aspects of care provision, and ensuring client satisfaction and retention. This position reports to the Client Services Supervisor, Director of Operations, or the Administrator.
Duties and Responsibilities

• Manage client relationships, including collecting referral information, coordinating admissions, and addressing non-clinical issues or questions.
• Participate in communication between clients, field staff and office personnel.
• Demonstrate working knowledge of in-home ABA therapy services, payer source requirements, and MGA-specific software systems, policies, and procedures.
• Demonstrate basic knowledge of Microsoft Office applications.
• Collaborate with recruiting team to address staffing needs and communicate client-specific requests.
• Troubleshoot authorization and client family needs, coordinating services with external providers when necessary.
• Set realistic expectations with clients regarding MGA's service capabilities and escalate issues to management as needed.
• Support and execute the company's mission, ethics, and goals while representing MGA professionally.

Qualifications

** Requirements**

• Bachelor’s Degree Preferred
• 2+ years’ experience in customer service role
• 1+ years’ experience in management position preferred
• Reliable means of transportation and flexibility to travel
• Strong time management skills required
• Strong communication skills required

Additional Information

As an MGA Client Service Manager you can expect

• Starting Base Salary of $68,000 - $73,000 plus Cell Phone and Car Allowances
• Health, Dental & Vision Coverage
• Health Savings Accounts (HSA-available if enrolled in high deductible plan)
• Flexible Spending Accounts (FSA & LPFSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP-available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Holidays
• 100% Company Paid Life Insurance (if enrolled in Health plan)
• Voluntary Life Insurance
• Short & Long-Term Disability
• Critical Illness/Accident Insurance
• Hospital Indemnity Insurance
• Identity Protection Plan
• Legal Care Plan

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