Benefits:

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Client Services Manager / Swim Instructor

Remote with On-Site & In-Water Requirements LowCountry Swim School | Charleston, SC

LowCountry Swim School, the #1 trusted swim school in Charleston, is seeking an experienced, highly organized Client Services Manager / Swim Instructor to join our leadership team.

This executive-level role is ideal for a professional who excels in administration, client communication, and operational coordination, while also being comfortable stepping into the pool to support instruction when needed. The Client Services Manager will work closely with Upper Management to oversee client experience, internal coordination, and daily operational support.

This is a hybrid position: primarily remote, with required on-site presence and in-water swim instruction as needed. Availability on Saturdays is required.

Key Responsibilities

Serve as administrative and operational support to upper management

Oversee and manage client registrations, onboarding, and ongoing communication

Act as the primary point of contact for families, answering phones, emails, and resolving concerns professionally

Coordinate and manage instructor schedules to ensure smooth daily operations

Maintain accurate records, schedules, and internal documentation

Collaborate with Swim Instructors and leadership to support daily program success

Assist with event coordination, including setup, organization, and distribution of information to families and staff

Step in as a Swim Instructor as needed to maintain hands-on knowledge when communicating with families

Provide in-water support and instruction when required (training provided if needed)

Uphold and represent the mission, values, and standards of LowCountry Swim School

Legal/HR Notes:

This role requires compliance with all workplace policies, including safety and conduct standards, particularly for in-water instruction.

All offers are contingent upon verification of identity, employment eligibility, and background checks as required.

LCSS maintains a zero-tolerance policy for harassment, discrimination, and unsafe behavior.

This position may require physical activity, including lifting, bending, and extended time in water, and candidates must be able to perform these essential functions with or without accommodation.

Qualifications

Required

Prior administrative experience in a leadership, management, or executive-support role

Strong communication, organization, and decision-making skills

Ability to work independently in a remote environment

Professional, confident presence with families, staff, and leadership

Availability to work Saturdays

Must have Swim Instruction Experience

Preferred

Experience in client services, operations, or service-based organizations

Swimming or aquatic experience

Experience in event coordination or program management

Why Join LowCountry Swim School

Leadership-level role with direct collaboration with the Director of Operations and CEO/Founder

Competitive salary with opportunity for growth

Supportive, high-energy, flip-flop-friendly culture

Opportunity to make a meaningful impact in an inclusive, community-focused organization

Flexible work from home options available.

Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.