Benefits:

Free uniforms

Dental insurance

Health insurance

Paid time off

Our rapidly growing third party logistics (3PL) company is seeking a Client Service Rep for our Dubois, PA location.

The Client Service Rep is responsible for supporting the needs of clients and assisting in special requests from those clients. This role would serve as liaison between our clients and the facility, while promoting and maintaining positive customer relationships. The Client Service Rep also works closely with internal teams to coordinate services, proactively address concerns, and promote strong, long-term customer relationships through consistent, high-quality support.

ESSENTIAL FUNCTIONS:

Understand customer needs and explain to them the benefits of our client services

Work with our warehouse team to onboard customers meeting their specific service needs in the ways of space, storage, and handling to provide a seamless experience

Monitor, interpret, and follow-up on freight shipments scheduled for clients

Handle queries and solve problems regarding order status, late shipments, billing concerns, stocking problems, etc.

Assist in examining claims, order replacements, process enhancements

NON-ESSENTIAL FUNCTIONS:

Perform sorting and filing

Perform other job responsibilities, as necessary and/or assigned

PHYSICAL/OTHER REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

Ability to move 25+ pounds

Work with computers for most of the day (looking into the screen and performing data entry/computer keyboarding)

Ability to work in a warehouse environment where temperature is affected by weather conditions

EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS:

Minimum two (2) years’ experience/background in a customer service/support role

Outstanding interpersonal and service orientation skills

Assertiveness

Working knowledge of distribution processes

Excellent communications, analytical and problem-solving skills

Strong attention to detail and follow-through

Experience presenting in front of teams and senior level management

Proficiency with Excel and database software, including Shopify

3PL, supply chain or contract manufacturing company experience preferred

Equal Opportunity Employer

Job Type: Full-time

Schedule:

Monday to Friday 9AM-5PM

Supplemental Pay:

Bonus opportunities

Work Location: 215 Beaver Drive DuBois, PA 15801