Client Service Representative (CSR) – Veterinary Emergency Team
Client Service Representative (CSR) – Cladda Veterinary Emergency Team
Location: Fredericksburg, VA Position Type: Full-Time and Part-Time / Overnight or Day
About the Role
As a Client Service Representative (CSR) at Cladda Veterinary Emergency Hospital, you will be the first point of contact for pet owners during critical moments. Your role is essential in ensuring a seamless and compassionate experience for clients while supporting the veterinary team in delivering top-tier emergency care.
Responsibilities
Provide exceptional customer service in a fast-paced emergency setting.
Greet clients with empathy, professionalism, and efficiency.
Assist with patient check-in, triage coordination, and discharge procedures.
Clearly communicate hospital protocols, wait times, and financial policies to clients.
Manage phone calls, appointment scheduling, and medical record updates.
Process payments, invoices, and insurance claims.
Maintain a calm and organized front desk, ensuring smooth hospital operations.
Collaborate closely with veterinarians, technicians, and the entire emergency team to provide the best client experience.
Qualifications
Previous experience in veterinary or medical reception preferred, but not required.
Strong communication skills with the ability to handle stressful or emotional situations with empathy.
Proficiency in computer systems and medical records software (training provided).
Ability to multitask effectively in a high-pressure environment.
Passion for animals and a commitment to exceptional client care.
Benefits
Competitive pay with overnight differential.
Paid Time Off (PTO): 3 weeks per year.
Continuing Education (CE): Annual allowance for professional development.
Health Insurance: Comprehensive medical, dental, and vision coverage.
Certification & Licensing Fees: Fully covered.
Disability Insurance: Short-term and long-term coverage.
401(k) Retirement Plan: With employer match.
Why Join Cladda?
At Cladda, we understand that emergency veterinary care is not just about the patients—it’s also about the people who love them. As a CSR, you play a crucial role in providing reassurance and guidance during stressful times. We foster a supportive, team-oriented culture where your contributions are valued.
If you’re looking for a rewarding career in veterinary emergency medicine, we’d love to hear from you!
Apply today at claddavet.com/hiring