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Client Service Representative - Entry Level

G.E.M 757

Client Service Representative - Entry Level

Virginia Beach, VA
Full Time
Paid
  • Responsibilities

    We are looking for a motivated, customer-focused Client Service Representative (Entry-Level) to join our growing team. In this role, you will deliver exceptional customer service , support client relationships, and ensure a positive client experience. This is an excellent opportunity for individuals seeking to start a career in client services, customer support, or account management.

    Key Responsibilities

    • Act as the primary point of contact for clients , handling inquiries, requests, and concerns in a professional and timely manner
    • Provide accurate information about products and services , troubleshooting issues and ensuring quick resolution
    • Maintain and update client records and CRM systems to ensure data accuracy and organization
    • Collaborate with internal teams to deliver seamless customer support and client satisfaction
    • Identify client needs and recommend improvements to enhance the overall customer experience
    • Support team goals by meeting client service metrics, KPIs, and performance targets

    Qualifications

    • High school diploma or equivalent required; associate or bachelor’s degree preferred
    • Strong communication skills (verbal and written) with attention to detail
    • Ability to multitask, stay organized, and adapt in a fast-paced environment
    • Strong interest in building a career in customer service, client relations, or support roles

    Benefits

    • Competitive salary with career growth and advancement opportunities
    • Paid training and ongoing professional development programs
    • Comprehensive health, dental, and vision insurance
    • Supportive, inclusive, and team-oriented work environment