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Client Service Representative – Entry Level

GVA Inc.

Client Service Representative – Entry Level

Virginia Beach, VA
Full Time
Paid
  • Responsibilities

    We are actively hiring a motivated, customer-focused Entry-Level Client Service Representative to join our growing team. This role is ideal for individuals looking to start a career in client services, customer support, and relationship management. No previous experience is required — we offer paid training, hands-on mentorship, and ongoing professional development to help you succeed.

    As a Client Service Representative, you will serve as the primary point of contact for clients, delivering exceptional customer experiences while building long-term relationships. This position provides valuable exposure to customer service operations, client onboarding, and account support , with clear opportunities for advancement.

    Key Responsibilities

    • Act as the main point of contact for clients, delivering professional, friendly, and timely customer support

    • Build and maintain strong client relationships through consistent communication and personalized service

    • Address and resolve client questions, concerns, and service requests efficiently

    • Track and document client feedback, identifying opportunities to improve processes and satisfaction

    • Collaborate with internal teams to ensure seamless service delivery and client success

    • Support new client onboarding and provide ongoing assistance to ensure a positive experience

    Qualifications

    • Strong verbal and written communication skills with a customer-first mindset

    • Excellent problem-solving abilities and attention to detail

    • Positive attitude with the ability to interact confidently with clients and team members

    • Highly organized and capable of managing multiple tasks in a fast-paced environment

    • Must be 18 years or older and legally authorized to work in the United States

    • No prior experience required — comprehensive paid training is provided

    Benefits amp; Perks

    • Paid training and continuous mentorship

    • Competitive entry-level salary plus performance-based bonuses

    • Medical and dental benefits

    • Hands-on experience in client service, customer support, and relationship management

    • Clear career advancement opportunities into senior client service or management roles

    • Supportive, team-oriented work culture that values growth and collaboration