Benefits:

Uniforms Provided

Simple Retirment Plan (Matching)

Competitive salary

Employee discounts

Health insurance

Paid time off

Bonus based on performance

Benefits/Perks

Competitive Compensation

Fun Working Environment

Interact with Pets and their owners

Job Summary A client service representative is the first point of contact for clients and their pets, providing exceptional customer service both in person and over the phone. This role is responsible for managing front desk operations, facilitating communication between clients and the veterinary team, and ensuring a smooth and warm experience for all pets and owners. They play an important role in supporting the clinic’s daily operations by handling appointment scheduling, facilitate patient management , financial transactions, and general administrative tasks.

We are looking for someone who enjoys a fast-paced environment and would like to make an impact in the lives of animals and their owners.

Responsibilities

Greet pets and owners as they arrive

Maintain accurate and up-to-date patient and client records

Answer phone calls, schedule appointments, and manage reminders

Respond to emails, texts, or online inquiries

Process payments

Relay messages to veterinarians and technicians

Assist in communicating treatment plans and discharge instructions

Other administrative duties, as assigned

Qualifications

Excellent customer service skills

Friendly, organized, and empathetic, with strong communication skills and the ability to multitask in a fast-paced environment

Basic computer skills/ knowledge

Previous customer service experience preferred, but not required