Benefits:
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
401(k) matching
Company parties
Competitive salary
Dental insurance
Employee discounts
Location: Cresson, TX (In Office) Department: Client Experience Team Reports To: Director of Client Experience Position: Full-Time
Barnes Lawn Doctor Western Rim LLC is a locally owned lawn fertilization and pest control company that has proudly served the Cresson and surrounding communities for more than 24 years. We are a Christian-led, people-first organization committed to excellence, integrity, and exceptional customer service.
Our Why Serve Others - Serve Each Other - Serve Him
We are looking for professionals who take ownership of their work, communicate effectively, and understand the impact they have on our clients and team.
Position Summary
The Client Service Representative (CSR) serves as the primary communication link between our clients and the company. This role is responsible for delivering a professional, timely, and exceptional customer experience through proactive communication, problem resolution, and coordination with our Operations, Sales, and Client Experience teams.
Success in this role requires excellent communication skills, strong organization, attention to detail, and the ability to manage multiple priorities while maintaining a positive, solutions-focused attitude.
Responsibilities
Manage daily client communications by phone, email, and text
Execute service notification processes
Manage communication workflows through company systems
Respond promptly to client questions and concerns
Process client payments and account updates
Coordinate service requests and scheduling support
Assist with client retention and service recovery efforts
Maintain accurate customer documentation
Support internal communication between departments
Assist with overflow client communication during peak seasons
Qualifications
Minimum of four years of customer service, client support, or call center experience
Strong verbal and written communication skills
Professional phone presence with excellent listening skills
Proven ability to resolve customer concerns while maintaining trust
Advanced computer skills and the ability to learn multiple software systems
Excellent organizational, time management, and multitasking abilities
Reliable transportation; this is an in-office position
What We're Looking For- The ideal candidate demonstrates:
Personal ownership and accountability
Professional, calm communication under pressure
Strong attention to detail
Consistent follow-through
A collaborative, team-first mindset
Adaptability and coachability
A commitment to delivering an exceptional client experience
Benefits
Competitive pay based on experience
Health insurance
Retirement plan
Paid time off
Ongoing training and professional development
Advancement opportunities
A stable, values-driven workplace with long-term career growth
Join Our Team
If you are an experienced customer service professional who enjoys helping people, solving problems, and contributing to a positive team culture, we encourage you to apply. At Barnes Lawn Doctor, every interaction matters, and every team member plays an important role in creating an exceptional client experience.
We look forward to learning more about you.