Client Services Coordinator

Charm City Therapy

Client Services Coordinator

Baltimore, MD
Full Time
Paid
  • Responsibilities

    Benefits:

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    Opportunity for advancement

    Training & development

    Benefits/Perks

    Competitive Compensation

    Paid Time Off

    Career Growth Opportunities

    Job Summary

    Seeking a motivated, organized, and personable Client Services Coordinator to join our pediatric therapy clinic. This role is essential to the daily operations of the clinic and the overall experience of the families we serve. While this position includes front-facing responsibilities, it goes beyond a traditional front desk role and plays a key part in scheduling, patient coordination, and clinic flow. Our clinic provides speech, occupational, and physical therapy services and works closely with an onsite ABA clinic under the same ownership. Many children receive multiple services throughout the day, requiring strong communication, coordination, and attention to detail. This is an ideal opportunity for a self-starter who thrives in a fast-paced environment, enjoys working with children and families, and is looking for long-term growth within clinic operations.

    Responsibilities

    Develop, update, and maintain relevant office procedures

    Create and maintain an organized filing system

    Greet and assist clients as they arrive

    Answer incoming phone calls and route them to the appropriate person

    Schedule appointments and maintain therapist schedules

    Address and resolve customer concerns with a professional attitude

    Charging copays

    Qualifications

    High school diploma/GED required, Associate’s degree or administrative training is preferred

    Previous experience as an Office Coordinator or in a similar position

    Familiarity with standard office equipment such as printers and fax machines

    Highly organized with excellent time management skills and the ability to prioritize projects

    Can work independently, excellent communication skills