Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
JOIN VISA: A NETWORK WORKING FOR EVERYONE.
The Client Services Development Program (CSDP) is a two-year program with four six-month rotations through various parts of Client Services, including client facing, technical, operational, and strategy rotations. The CSDP program supports Visa’s mission to build a strong Associate level pipeline of talent with cross-functional knowledge and experience. In addition to meaningful rotations, Associates are given training & development, mentoring, networking and leadership exposure throughout the two-year program.
WHAT IS CLIENT SERVICES?
Through our deep knowledge and expertise, we provide superior services to help clients get-to-market quickly and successfully grow their businesses. Client Services plays a key role in developing frictionless client experiences, representing the client with Product and Technology and managing client relationships. Client Services is comprised of global, regional and in-market teams that in addition to the above also provide day-to-day operational and technical support, manage Visa Rules and industry standards, B2B and on behalf of B2C services including dispute processing, and operating global contact centers.
SAMPLE ROTATIONAL ASSIGNMENTS
The first two rotations will give the Associate foundational knowledge of how Client Services works, and how it delivers value to internal and external stakeholders on a daily basis. They will gain proficiency in two key areas to position them for greater success in their third and fourth rotations, and for a final placement. The third and fourth rotations will enable the Associates to build on their foundational knowledge and apply their technical and client facing experience in strategic and operational settings, essentially “rounding out” their Client Services development. There may be opportunity to move into a final placement with fewer rotations, depending on a combination of factors including Associate performance, previous experience (ex. Internal cohort) or circumstances. The first two rotations are mandatory.
ROTATION 1 OR 2: TECHNICAL APTITUDE
One of the key competencies for many Client Services functions in TECHNICAL APTITUDE. These potential rotations will allow the associate to gain understanding of the technical aspects of the products/ services developed and how to adapt technical concepts to drive business outcomes. This also include knowledge of supporting technology, competitive technology, in-house alternative technology, and the ability to translate technical concepts to non-technical users.
Potential rotations may include:
Global Client Testing - facilitate client testing & certification for Visa products and services, including Business Enhancements Releases, to ensure successful deployment
Technical Account Management - drive client partnership by providing innovative and personalized service for Visa products and supporting stakeholder escalations
Client Configuration Management - manage technical set ups for clients, ensuring they are configured correctly in Visa systems to enable transaction processing
Client Readiness - partner with product and technology to build repeatable processes and automation to enable products that are easy for clients to deploy and easy to scale within Visa
ROTATION 1 OR 2: CLIENT CENTRICITY
As a function that provides direct support to clients, CLIENT CENTRICITY is a key competency (and a differentiator of the CSDP program). These potential rotations will provide opportunities for the associate to relate to and empathize with the client throughout the client’s journey in order to design and deliver the service experience strategy in alignment with client needs to grow their business.
Potential rotations may include:
Account Management - own client operational success, align closely with different functions internally to ensure clients operate smoothly
Account Support Center - provide first level operational support for Visa clients who don’t have a designated Account Manager, as well as other Visa internal groups
Client Care - resolves customer issues via multi-channel delivery of tailored client solutions (phone, email, chat, social media, etc)
ROTATION 3 OR 4: OPERATIONAL EXCELLENCE
OPERATIONAL EXCELLENCE is a critical competency to be successful at Visa. In these potential rotations, associates will hone their abilities to plan, design, implement, and monitor workflows to continuously improve systems and business performance. Intended outcomes may include increasing efficiencies or effectiveness, reducing operational expense at the same time maintaining or enhancing experiences of stakeholders. Associates will learn to understand and apply key operational or teaming principles (e.g. Agile) in order to deliver value to Visa.
Potential rotations may include:
Business Operations -Global roles that coordinate across functions and focus on process improvements, revenue initiatives, events, meetings and trainings, budgets, KPIs and other metrics
Client Care Operations - non-client facing roles responsible for the various disciplines that support a large Client Care organization’s operations (e.g. workforce planning, service level development and management, location strategy, etc.)
Program Management - drives effective management of programs and projects across Client Services and cross functional teams such as Product, Technology, Finance, etc.
ROTATION 3 OR 4: STRATEGIC THINKING
STRATEGIC THINKING is a critical competency to be successful at Visa. In these rotations, Associates will learn to generate and apply unique insights and opportunities intended to create competitive advantage(s) for Visa Client Services, find solutions to difficult or complex issues, whilst dealing with ambiguous situations, and apply different methods and techniques such as analytical ability, lateral thinking, and logical reasoning to create structure and a forward path from ambiguity.
Potential rotations may include:
Visa Rules Management - develop new or amended rules and waivers supporting new or changing products, business, or market conditions and support compliance of rules to protect the Visa network brand, franchise, and operating model
Global Business Optimization - through use of data analytics, provides internal teams and clients with insights and recommendations to optimize authorization performance based on corporate strategy and scorecard goals
Client Licensing - manage all aspects of issuing licenses and numerics to Visa clients, while also ensuring clients are set up in the Visa system correctly to enable transaction processing
Currently pursuing an accredited Bachelor’s degree program
Graduate between December 2022 - August 2023
Permanent authorization to work in the U.S. is a precondition of employment as Visa will not sponsor applicants for work visas in connection with this program
All majors are welcome to apply
Exceptional academic achievement
Excellent analytical abilities, intellectual curiosity, and interest in finding new ways to do things
Outstanding verbal and written communication skills
Professional maturity, strong work ethic and the ability to be flexible and adaptable to changing business needs
Demonstrated leadership capabilities in professional, academic, or volunteer environments
A global mindset and ability to work in a diverse workplace
ADDITIONAL INFORMATION: Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
WORK HOURS: Varies upon the needs of the department.
TRAVEL REQUIREMENTS: This position requires travel 5-10% of the time.
MENTAL/PHYSICAL REQUIREMENTS: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
Visa is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. We believe that economies that include everyone everywhere, uplift everyone everywhere and see access as foundational to the future of money movement.