The Client Services Director is a cornerstone leadership role at Onyx Real Estate, responsible for orchestrating an exceptional, white-glove client experience from first contact through closing and beyond. This role ensures operational excellence, supports agent productivity, and protects the high standards and reputation of the Onyx brand. You will serve as the connective tissue between clients, agents, marketing, and operations—anticipating needs, solving problems before they arise, and ensuring every detail reflects professionalism, care, and intention. The ideal candidate is highly organized, proactive, emotionally intelligent, and thrives in a fast-paced, service-driven environment. This is not a transactional position. It is a relationship-driven, leadership-minded role for someone who takes pride in delivering excellence and consistency. Responsibilities: Client Experience & Relationship Management • Deliver a seamless, elevated client experience across every touchpoint, consistently exceeding expectations. • Serve as a primary point of contact for clients throughout the listing and transaction lifecycle, ensuring clear, timely, and professional communication. • Build long-term relationships that convert clients into loyal advocates and repeat/referral business. • Anticipate client needs and proactively resolve issues with discretion and confidence. Transaction & Listing Management • Manage the full listing and transaction process from start to finish, ensuring accuracy, compliance, and timeliness. • Coordinate all aspects of listings, including pre-listing preparation, photography, marketing launch, showings, inspections, escrow milestones, and close of escrow. • Oversee calendars, deadlines, documentation, and vendor coordination to ensure nothing falls through the cracks. • Coordinate open houses, property profiles, inspections, and showings with a high level of professionalism. Agent Support & Operational Excellence • Support agents in achieving their business goals by providing operational, administrative, and organizational support. • Monitor transaction pipelines and assist with workflow efficiency. • Help maintain systems, processes, and standards that allow agents to focus on client relationships and production. • Assist with occasional errands and on-site coordination as needed. Marketing, Events & Brand Support • Collaborate on marketing initiatives, including online and print materials, listing collateral, social media support, and client communications. • Coordinate and support client appreciation events and community-focused initiatives that reinforce long-term relationships. • Ensure all marketing and client-facing materials align with the Onyx brand and standards. Technology & AI Tools • Utilize CRM systems, transaction management platforms, and productivity tools to streamline workflows. • Demonstrate familiarity with AI platforms and tools (such as content drafting, workflow optimization, marketing support, or automation) to improve efficiency and consistency. Qualifications: • 3+ years of experience in client services, operations, executive support, or administrative leadership (real estate experience preferred). • Exceptional organizational and time-management skills with the ability to manage multiple priorities simultaneously. • Strong interpersonal skills and a service-oriented mindset. • Excellent written and verbal communication skills. • Experience supporting marketing, social media, events, or client communications. • Close attention to detail and follow-through. • Comfortable working in a fast-paced, deadline-driven environment. • Proficiency with macOS/iOS systems and common business software. • Familiarity with CRM systems, transaction management platforms, and AI-enabled productivity tools. • Prior real estate experience is a plus, but not required for the right candidate. Compensation: $45,000 - $60,000 annually DOE

• Client Experience & Relationship Management • Deliver a seamless, elevated client experience across every touchpoint, consistently exceeding expectations. • Serve as a primary point of contact for clients throughout the listing and transaction lifecycle, ensuring clear, timely, and professional communication. • Build long-term relationships that convert clients into loyal advocates and repeat/referral business. • Anticipate client needs and proactively resolve issues with discretion and confidence.Transaction & Listing Management • Manage the full listing and transaction process from start to finish, ensuring accuracy, compliance, and timeliness. • Coordinate all aspects of listings, including pre-listing preparation, photography, marketing launch, showings, inspections, escrow milestones, and close of escrow. • Oversee calendars, deadlines, documentation, and vendor coordination to ensure nothing falls through the cracks. • Coordinate open houses, property profiles, inspections, and showings with a high level of professionalism.Agent Support & Operational Excellence • Support agents in achieving their business goals by providing operational, administrative, and organizational support. • Monitor transaction pipelines and assist with workflow efficiency. • Help maintain systems, processes, and standards that allow agents to focus on client relationships and production. • Assist with occasional errands and on-site coordination as needed.Marketing, Events & Brand Support • Collaborate on marketing initiatives, including online and print materials, listing collateral, social media support, and client communications. • Coordinate and support client appreciation events and community-focused initiatives that reinforce long-term relationships. • Ensure all marketing and client-facing materials align with the Onyx brand and standards.Technology & AI Tools • Utilize CRM systems, transaction management platforms, and productivity tools to streamline workflows. • Demonstrate familiarity with AI platforms and tools (such as content drafting, workflow optimization, marketing support, or automation) to improve efficiency and consistency. • Stay open to adopting new technologies that enhance client experience and operational performance.