Client Services Manager / Branch Manager – Home Health

We are seeking a dedicated and hands-on Client Services Manager / Branch Manager to lead and support all aspects of daily operations within a growing Home Health organization. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in ensuring exceptional care and service delivery.

Compensation & Benefits:

• Base salary of $70,000 per year
• Opportunity to earn up to an additional 30% in commissions
• Full benefits package with 80% employer-paid coverage
• 3 weeks of PTO Plus 72 hours of sick pay
• PTO and after 1 year tuition reimbursement
• Monday–Friday schedule (no nights or weekends unless occasional support is needed)

Key Responsibilities:

• Oversee day-to-day branch operations to ensure smooth, efficient, and compliant service delivery.
• Serve as the main point of contact for clients, families, staff, and referral partners.
• Manage staffing needs, including scheduling, coordinating care, and resolving coverage issues.
• Monitor patient satisfaction and address concerns promptly and professionally.
• Ensure compliance with state and federal regulations, agency policies, and quality standards.
• Support recruitment and onboarding of caregivers and clinical staff as needed.
• Collaborate closely with clinical leadership to manage caseloads and improve workflow.
• Track and report key performance metrics such as census growth, retention, and service quality.
• Foster a positive team culture built on communication, accountability, and exceptional service.
• Identify opportunities for operational improvements and assist with implementation.

Qualifications:

• Prior experience in home health, healthcare operations, or a related field required.
• Strong leadership skills with the ability to motivate, support, and mentor staff.
• Excellent organizational and problem-solving abilities.
• Exceptional communication and customer service skills.
• Ability to multitask, prioritize, and remain calm under pressure.
• Familiarity with state regulations and home health operations preferred.

Apply Here or Send Resume to Cherri@theipgteam.com