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Client Services Manager, FIS University Program

Learn more about FIS


Client Services Manager, FIS University Program

Atlanta, GA
Full Time
  • Responsibilities


    Are you curious, motivated, and forward-thinking? At FIS, you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all, fun.


    As a 2023 FIS University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including bi-annual performance connects with your manager.

    This two-year full-time program has start dates in January, March, June, and September with a dedicated “Learning Week” where you will:

    • Learn how to work within a corporate environment

    • Learn about the exciting world of Fintech and the role FIS plays

    • Hear from FIS leadership about their journey and participate in senior leader networking opportunities

    • Build a network of your peers from across the organization



    Reliance Financial, an FIS company, is one of the largest trust companies in the country with more that $1.6 trillion in assets under administration. Reliance is headquartered in Atlanta, and was founded in 1975.Reliance Trust, a subsidiary of Reliance Financial, is a non-depository bank/trust company chartered by the State of Georgia and regulated by the Georgia Department of Banking and Finance. Within the Reliance Trust organization is the CIT Department with over 25 years of experience supporting CITs as a core competency. Our service model and experience cover the full spectrum of asset classes including stable value, emerging markets, diversified funds, target date funds, and fund of funds. We currently maintain more than 100 separately sponsored CITs, with more than 14,500 participating plans, and in excess of $62.5 Billion in assets as of 12/31/2021.The CIT Team consist of 14 employees with collectively over 10 years of CIT experience.


    • Provides daily administration of assigned relationships, responding to emails and client calls.

    • Perform plan investor underwriting/onboarding following departmental / company policies and guidelines for new investors.

    • Process trade activity by submitting trade files to FIS Transfer Agency and process the offsetting cash movement through a third party web based portal.

    • Work with third party custodian to ensure all activity is reported and reconciled properly.

    • Work with third party custodian to submit manual trades and ensure large trade notifications properly communicated.

    • Partner with Senior Client Service Associates and Management to provide clients with world-class service emphasizing a high level of consultative and technical knowledge and solutions.

    • Works independently to meet deliverables, while providing efficiencies to achieve goals and objectives.


    • Bachelor’s degree in relevant field of study

    • Proficiency in Microsoft Office Suite

    • Fluent in English; Strong written and verbal communication skills

    • Adaptability, a drive to learn, and strong problem-solving skills

    • Ability to work well independently and within a team


    • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

    • Knowledge of financial services industry and associated products

    • Ability to utilize judgment in decision making process and decisions related to job tasks

    • Strong work ethic, effective interpersonal and organization skills

    • Client relationship management skills, understanding and focusing on clients’ needs, establishing credibility and building positive, professional, relationships with clients


    • Competitive salary and excellent benefits

    • The chance to work on some of the most challenging, relevant issues in financial services & technology

    • A broad range of professional education and personal development possibilities – FIS is your final career step!

    • Time to support charities and give back in your community

    • A work environment built on collaboration, flexibility, and respect

    • Student Loan Repayment Program: FIS will PAY OFF participants’ loan balance over 10 years of service! Eligibility starts after one year of tenure in the program. The offer is for those FIS U participants located in the U.S.


    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.


    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

    For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.


    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

  • Industry
    Information Technology and Services
  • About Us

    With a 50-year history rooted in the financial services industry, FIS™ is the world’s largest global provider dedicated to financial technology solutions. We reach well beyond geographical and cultural borders in countries throughout the world. Our work and vision continue to expand with a strategy that has given FIS one of the most comprehensive solution sets in its industry. FIS is a Fortune 300 company and is a member of Standard & Poor’s 500® Index.