Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Position Summary:

ComForCare Home Care is seeking a compassionate, organized, and highly responsive Client Services & Operations Coordinator to support day-to-day agency operations, client care coordination, scheduling support, assessments, and community support activities.

This hybrid operational role plays a key part in ensuring smooth office workflow, responsive communication, continuity of care, and high-quality client experiences. The position supports both prospective and current clients while assisting with scheduling coordination, caregiver communication, operational follow-through, and community outreach initiatives.

The ideal candidate is dependable, proactive, emotionally intelligent, and able to manage multiple priorities in a fast-paced home care environment.

This position includes a combination of office responsibilities and local travel within the agency service area for assessments, client visits, referral relationship support, and community outreach activities.

This role works closely with the Director of Operations and Care coordination team to support day-to-day operations, client services, scheduling coordination, and community outreach activities.

Benefits:

Competitive salary

Flexible schedule

401(k) with Employer matching contributions

Training & development

Paid Time Off (PTO)

Wellness benefits

Exclusive discounts

Opportunity for professional growth within a growing organization

Key Responsibilities:

Client Intake & Assessment Support

Assist with responding to prospective client inquiries and intake coordination

Support families through the intake and service coordination process with professionalism and responsiveness

Assist with phone and in-person assessments, introductions, and client support visits as needed

Support care coordination, service setup, and related documentation processes

Assist with follow-up visits and client satisfaction check-ins as needed

Scheduling & Operations Support

Assist with caregiver scheduling, schedule changes, and coverage coordination

Communicate schedule updates promptly to caregivers and clients

Update scheduling and operational systems accurately and in real time whenever possible

Support operational coordination during high-volume periods and urgent situations

Assist with maintaining smooth office workflow and operational coverage during business hours

Escalate operational concerns appropriately when needed

Client Services & Communication

Maintain professional and timely communication with clients, families, caregivers, referral sources, and team members

Follow up on leads, inquiries, and client concerns in a timely manner

Support positive client experiences through responsiveness and operational follow-through

Assist with maintaining strong client and caregiver relationships through consistent communication and support

Community Outreach & Relationship Support

Assist with occasional community outreach activities, referral follow-up, and relationship support as needed

Participate in occasional outreach visits, community events, or referral follow-up activities as needed

Represent the company professionally within the community

Qualifications:

Experience in home care, healthcare coordination, scheduling, staffing, customer service, healthcare operations, or related field preferred

Strong organizational, multitasking, and time management skills

Strong verbal, written, interpersonal, and communication skills

Ability to function effectively in a fast-paced and changing environment

Professional, dependable, responsive, and team-oriented

Strong problem-solving and follow-through skills

Ability to build trust and strong relationships with clients, families, caregivers, and referral sources

Comfortable working both in office and in the field

Proficient with scheduling software, Microsoft Office, and mobile communication tools

Valid driver’s license and reliable transportation preferred

Ability to travel locally within the service area

Ability to pass a criminal background check, including LiveScan fingerprinting

Professionalism and a high level of integrity

Preferred:

Calm under pressure and able to prioritize effectively

Strong operational awareness and responsiveness

Positive and professional attitude

Strong attention to detail

Ability to balance structure with flexibility in a fast-paced home care environment

Strong accountability and follow-through

Enjoys working with people from diverse cultural and language backgrounds

Schedule & Work Expectations:

Primarily in-office role with field/client visits as needed

Regular business hours with flexibility based on operational needs

Consistent communication, responsiveness, and operational visibility expected during work hours

Respond promptly to inquiries from referral sources, prospective clients, existing clients, and employees—both during business hours and after hours, as part of a shared on-call rotation

Local travel for assessments, client visits, outreach activities, and relationship-building efforts expected

A Great Opportunity

A steadily increasing senior population and a growing preference for “aging in place” make it very likely that home care will continue to increase in demand for years to come. Hired individual will receive training through a ComForCare franchised business and have the opportunity to learn skills that will always be relevant and necessary, unlike many current professions that are continuously changing. By getting into this exciting and wonderful profession at this time, hired individual can be secure in the knowledge that their career opportunities are limitless.

About ComForCare Home Care – Central & West Contra Costa:

ComForCare Home Care provides compassionate, high-quality in-home care services that help clients live independently and safely at home. We are committed to responsive service, strong communication, dependable care coordination, and exceptional support for our clients, families, and caregivers.

Join our team and help make a meaningful difference in the lives of seniors and families within our community.

By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.

Equal Opportunity Employer: Disability/Veteran.