Benefits:

Flexible Hours

401(k)

Opportunity for advancement

The Client Services & Operations Coordinator provides administrative, communication, and workflow support for a residential construction company. This role is responsible for helping manage client communication, proposal coordination, scheduling, internal follow-up, document organization, vendor outreach, and general office support. The position works closely with ownership, accounting, project managers, clients, architects, designers, and subcontractors.

Essential Duties and Responsibilities

· Respond to incoming calls, emails, and client inquiries in a professional and timely manner

· Draft, edit, and send company correspondence

· Coordinate appointments, meetings, Zoom calls, and jobsite visits

· Assist with preparation, revision, formatting, and distribution of proposals, agreements, and supporting documents

· Track outstanding information needed for proposals and project coordination, including pricing, drawings, and scope clarifications

· Communicate with internal team members and outside professionals to keep open items moving

· Request and follow up on quotes, bids, revisions, and documents from vendors and subcontractors

· Maintain organized digital files, templates, shared folders, and administrative records

· Support weekly scheduling and internal office coordination

· Assist with marketing-related administrative tasks, including website content, social media support, and team bios

· Help improve systems, templates, and recurring workflows

Required Qualifications

· High school diploma required; associate’s or bachelor’s degree preferred

· 2+ years of administrative, office coordination, client service, or project support experience preferred

· Strong written and verbal communication skills

· Strong attention to detail and organizational skills

· Ability to manage multiple priorities in a deadline-driven environment

· Proficiency with Microsoft Office, Google Workspace, email systems, and shared digital file systems

Preferred Qualifications

· Experience in residential construction, remodeling, architecture, interior design, or related field

· Experience supporting proposals, contracts, scheduling, or vendor coordination

· Familiarity with CRM, project management, or construction management software

Work Environment

· Office-based role with frequent communication by phone, email, and video meeting

· May involve occasional visits to showroom or jobsite locations