Benefits:

Employee discounts

Health insurance

Paid time off

401(k)

Parental leave

Client Services Representative (Bilingual - English/Spanish)

📍 Flower Mound, TX 75028 (In-Person) 💰 $26–$31 per hour + Bonus + $1,000 Sign-On Bonus

About the Role

This is not a typical customer service position.

At JCR, Client Services Representatives manage a high-volume portfolio of court-ordered payment plans. You'll work directly with individuals navigating difficult financial situations—helping them stay on track, resolve issues, and maintain compliance over time.

This role is ideal for someone who combines empathy with accountability and can manage both relationships and results.

What You'll Do

Manage and monitor a portfolio of 1,000+ active payment plans

Proactively communicate with clients to:

Resolve issues and remove barriers to payment

Reinforce payment expectations and accountability

Provide clear explanations of court-ordered obligations

Handle a mix of inbound and outbound interactions, including calls, follow-ups, and account reviews

Identify at-risk accounts and take action to improve outcomes

Ensure all accounts remain accurate, compliant, and up to date

Document all interactions and updates with high attention to detail

Partner with internal teams and leadership to improve processes and performance

What Success Looks Like

High payment plan performance and client follow-through

Strong account organization and accuracy

Ability to manage large volumes without losing quality

Consistent, professional handling of difficult conversations

Proactive problem-solving and process improvement

What This Role Requires

Ability to manage large volumes of accounts and competing priorities

Strong communication skills—clear, calm, and confident

Comfort handling difficult and emotionally charged conversations

High attention to detail in a compliance-driven environment

Strong organizational and time management skills

A sense of ownership—you take responsibility for outcomes

A proactive, solutions-focused mindset

Fluency in both English and Spanish (verbal and written) required

Preferred Background

3+ years in customer service, account management, collections, case management, or client services

Experience managing high-volume workloads or account portfolios

Experience in compliance-driven or performance-based environments

What Sets Us Apart

At JCR, we don't just manage accounts—we help people navigate some of the most challenging financial moments of their lives.

We value:

Accountability and results

Servant leadership

Clear communication and professionalism

Continuous improvement

Doing the right thing, every time

Compensation & Benefits

$26–$31 per hour (based on experience)

Year-end performance bonus

$1,000 sign-on bonus

23 paid days off during your first 1–2 years (10 vacation days + 13 holidays)

Comprehensive medical and vision insurance

401(k) retirement plan

Company-supported philanthropy opportunities

Additional Requirements

Bachelor's degree required

3+ years of relevant experience required

Bilingual English/Spanish required

This is an in-person role in Flower Mound, TX

Smoke-free workplace