Benefits:

Flexible schedule

Opportunity for advancement

Client Services Representative

Independent Contractor

Innoved Institute was established in 2011 to provide human cadaveric specimens, medical supplies, and field lab services necessary for the advancement of the medical community. Innoved Institute is known for the great care we take with our clients and the professionalism of our teams.

We are a growing company based in Elk Grove Village, Illinois and are seeking Client Services Independent Contractors to support our Client Operations team during periods of increased volume, coverage needs, and special projects.

The Position

We’re looking for detail-oriented, professional Independent Contractors to support Client Services operations on an as-needed basis. This role works closely with internal teams to ensure timely, accurate order processing and a high-quality client experience.

Job Type: Independent Contractor Work Location: On-site in Elk Grove Village, IL Schedule: Flexible, based on business needs and contractor availability (weekday coverage primarily) Salary: $14.00 per hour

Responsibilities

Support day-to-day Client Services functions including order entry, updates, and coordination

Assist with client communications via email and phone in a professional, service-oriented manner

Help obtain and document shipping quotes and coordinate with specialized shippers

Perform data entry and order documentation with a high level of accuracy and attention to detail

Assist with incoming emails and assigned tasks to ensure timely follow-up

Follow established SOPs, policies, and compliance requirements

Adapt to changing priorities and urgent client needs in a fast-paced environment

Requirements

Strong written, verbal, and interpersonal communication skills

Proven ability to multi-task and manage competing priorities

High attention to detail and strong organizational skills

Computer proficiency, including working knowledge of Microsoft Office tools

Comfortable reading and following written instructions and SOPs

Professional, self-motivated, and reliable

Basic understanding of medical terminology is preferred but not required

Prior customer service, administrative, or operations support experience preferred

Why Should You Apply?

Flexible, per-diem scheduling

Opportunity to gain experience in a specialized medical education environment

All role-specific training provided

Potential for future opportunities based on performance and business needs

At Innoved Institute, we recognize that people are our most important asset. We strive to maintain a respectful, inclusive, and collaborative environment built around meaningful work and shared accountability. We believe in Better Practice – Better Outcomes.