Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Hours: Monday – Friday, 8:00 AM – 4:30 PM Location: Springfield, MO (Hybrid/Remote – primarily remote with occasional in-office days)

Why Work Here?

"We are passionate about our work because we know we are making a positive difference every day."

Parmele Disability Advocates is seeking a full-time Client Service Representative to join our team. This role plays a key part in supporting both our staff and clients by handling inbound calls, transferring calls as needed, resolving client inquiries, and ensuring every interaction results in a positive client experience.

You'll often be the first point of contact for prospective and current clients, making professionalism, empathy, and clear communication essential to success in this role. If you are detail-oriented, organized, and enjoy helping others, we encourage you to apply.

Responsibilities

Present company services to potential clients

Prospect and contact potential clients

Meet or exceed established outreach targets

Respond to and resolve client inquiries in a timely and professional manner

Maintain accurate records in company databases and systems

Qualifications

Confident and professional phone presence

Ability to set an appropriate tone and pace during client calls

Demonstrates consistent care and professionalism on every call

Proficiency with Microsoft Office and data entry

Previous experience in phone-based customer service and/or client services is a plus

Strong ability to build rapport with clients

Excellent communication and multitasking skills

Highly organized with strong attention to detail and deadlines

About Parmele Disability Advocates

The legal team at Parmele Disability Advocates brings over 150 years of combined disability law experience and has helped more than 61,000 individuals receive the benefits they deserve.

What began as a small start-up with two employees has grown into a team of over 150 professionals serving clients across Missouri, Kansas, Arkansas, and Oklahoma. While our offices are located throughout the Midwest, we proudly assist individuals nationwide.

Flexible work from home options available.