Job Description
Job Description
Client Services & Sales Marketing Specialist
Cambridge Innovation Institute (CII) is seeking a creative, outgoing, and self-motivated **Client Services & Sales Marketing Specialist **to help execute the marketing of our sponsorship and exhibit opportunities, and work directly with sponsors and exhibitors to fulfill contracted deliverables and create a positive and seamless client experience. This dynamic and cross-functional position is ideal for an early-career marketing professional looking to gain hands-on exposure across multiple business functions and develop a versatile and highly transferable skill set in these areas:
- Marketing Coordination & Execution – Assist with campaign execution, promotional and revenue-generating initiatives, content development, and go-to-market activities
- Client Services / Customer Success Support – Help drive client retention and engagement through proactive communication, contract fulfillment and coordination of deliverables
Develop a strong foundation for future advancement into marketing , account management , sales , or client success. Great opportunity for anyone interested in a career in the events industry!
Specific responsibilities include:
- Develop and execute e-mail-marketing campaigns to promote exhibit and sponsorship opportunities.
- Track and report statistics for e-mail sales marketing campaigns for each conference.
- Coordinate the fulfillment of clients’ contracted deliverables, e.g. set up one-on-one meetings for sponsors at events, order branded items, and organize the exhibit hall game card and raffle.
- Write and proofread sales-related marketing materials, e.g. brochures and event websites.
- Collaborate with the design team on production of exhibit & sponsorship collateral.
- Create, post, and update web content for sponsorship and exhibit pages.
- Develop LinkedIn social media promotions to increase event visibility and drive sponsorship and exhibit sales.
- Maintain the Sponsor & Exhibitor Portal: ensure deadlines are accurate, information is posted for clients to access, and client content is uploaded by the deadlines.
- Conduct market research on competitive events to identify prospective sponsors and expand the prospect database.
- Assist with client requests for demographics, attendee lists, and other event statistics.
- Support engagement initiatives, e.g. cooperative client registration discount campaigns.
- Travel to events as needed to assist with on-site deliverables and client support. This is one of the most gratifying and enjoyable parts of the job!
- Support Best of Show Awards programs (web design, marketing, planning)
Core Skills and Qualifications :
- 1-2 years’ experience supporting sales with marketing execution: email marketing, social media (especially LinkedIn), and basic campaign coordination
- Degree in Marketing, Communications, Business, or a related field
- Strong interpersonal, written, and verbal communication skills
- Highly organized, proactive, and detail-oriented – able to manage multiple campaigns, logistics, deadlines, and client deliverables simultaneously
- Creative and resourceful – will bring ideas for improving campaigns, engagement, and client experience
- Professional, client-facing communication and customer-service orientation
- Responsiveness and follow-through – strong sense of ownership in ensuring client deliverables are completed accurately and on time
- Adaptable and flexible within a fast-paced environment where priorities can shift and problem-solving is a daily part of the job
- Able to travel (around 4 trips yearly) and work sometimes long days at events.
- Experience with email marketing platforms (e.g., Mailchimp, HubSpot, etc.)
- Familiarity with content management systems and website updates
- Proficiency in Microsoft Excel or Google Sheets for tracking and reporting
- Experience with CRM systems is a plus
Compensation : $25 - $26 per hour (equivalent to $52,000 – $54,000 per year), and eligible for performance bonus tied to revenue and profit goals.
Hybrid Work Location : Mostly remote; preference for candidates living within 40 miles of Needham, Massachusetts headquarters, and able to attend in-person team meetings (monthly or semi-monthly) and quarterly company meetings. Some overnight travel required to manage on-site execution at our events (up to 4 trips annually).
Work authorization : We use E-Verify to confirm work authorization for new employees.
Why work for Cambridge Innovation Institute?
CII is the most resilient, progressive, growing, open-minded and friendly company in the conference business! Our environment is inclusive and very fast-paced, and our staff are tremendously dedicated. We believe employees should be recognized and rewarded for superior effort...and superior effort abounds! Other pluses:
- We actively promote training and career development at all levels of experience and responsibility.
- We are committed to work/life balance, offering flexible scheduling, generous paid leave, and employee wellness programs.
- We provide excellent pay and incentives, including company profit share.
- We offer health and dental insurance, FSA plan, and company-paid life and disability insurance.
- We have a 401(k) with matching company contributions.
CII Celebrates Diversity! We welcome all qualified applicants without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.
About Cambridge Innovation Institute (https://www.cambridgeinnovationinstitute.com/)
CII delivers cutting-edge information through conferences, publications and training to forward-thinking leaders, innovators, and senior executives from life science, technology, and energy industries. We focus on high-technology fields where research and development are essential for the advancement of innovation. Please visit our website for more detail. We look forward to hearing from you!