Benefits:

Flexible schedule

Opportunity for advancement

Position Overview

Embassy Homecare Services is seeking a dependable and people-centered Client Services & Staffing Liaison to support client recruitment, caregiver coordination, and service quality monitoring.

This role serves as the key connection between clients, caregivers, and company leadership—ensuring smooth communication, consistent follow-up, and high standards of care.

The ideal candidate is organized, professional, and confident managing both client relationships and caregiver accountability.

Key Responsibilities

Client Services & Relationship Management

Receive and respond to client inquiries in a professional and timely manner

Assist with onboarding new clients and gathering required information

Conduct periodic home visits to clients for check-ins, service reviews, and support

Maintain positive relationships with clients and their families

Report client concerns, service issues, or changes in care needs to management

Staffing Coordination & Monitoring

Serve as a point of contact for caregivers regarding schedules, assignments, and expectations

Follow up with staff to confirm attendance, performance, and job completion

Monitor caregiver conduct and professionalism during service delivery

Address minor issues promptly and escalate concerns to management when necessary

Support caregiver onboarding and orientation follow-ups

Recruitment & Growth Support

Assist with recruiting new caregivers and clients

Conduct follow-up calls with prospective hires and clients

Track recruitment progress and provide updates to leadership

Support client retention through consistent communication and service follow-up

Administrative & Reporting Duties

Maintain accurate client and staff documentation

Provide regular updates to management on client satisfaction and staff performance

Support compliance-related documentation as needed

Ensure confidentiality and professionalism in all interactions

Qualifications

Experience in homecare, healthcare, staffing, customer service, or administrative support preferred

Strong interpersonal and communication skills

Reliable transportation and ability to visit client homes

Organized, dependable, and detail-oriented

Comfortable using phone, email, and basic office software

Ability to maintain confidentiality and professionalism at all times

Flexible work from home options available.