Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

We at Alphagraphics are seeking a motivated and results-driven Customer Service Specialist to join our growing team. In this role, you will be responsible for following up on qualifying leads, and closing sales primarily through phone, email, and virtual meetings. The ideal candidate is confident, organized, and thrives in a fast-paced environment. If you have worked in the printing and signage industry, that is a plus but not a requirement.

Key Responsibilities:

Generate estimates and follow up all inbound inquiries

Present products or services to prospective customers and understand their needs

Build and maintain strong relationships with clients

Manage the inbound sales inquiry pipeline using CRM software

Collaborate with production and account management teams

Maintain accurate records of customer interactions and sales activities

Qualifications

Account Management experience is preferred but not required

Possesses a solid knowledge of MIS systems and order entry processes

Handle all communications with customers in a professional and respectful manner

Strong analytical skills (break projects into steps or sets)

Excellent writing and verbal skills

Professional appearance and decorum

Strong organizational and time-management skills

Compensation & Benefits

Health, dental, and vision insurance

Paid time off and holidays

Ongoing training and career development opportunities

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.