We are seeking a Remote Client Solutions Specialist to join our team at Petra Brands. The ideal candidate will have a passion for providing exceptional customer service and finding creative solutions to client inquiries. You will be responsible for ensuring that our clients' needs are met with precision and professionalism.

Responsibilities:

• Serve as the first point of contact for client inquiries via phone, email, and chat

• Assist clients in resolving issues, offering solutions, and ensuring satisfaction

• Provide product and service information to clients as needed

• Document customer interactions and update CRM system with relevant information

• Collaborate with internal teams to address customer needs and feedback

• Manage customer concerns with efficiency and empathy

• Meet performance goals and maintain high-quality service standards

Qualifications:

• Proven customer service experience (2+ years preferred)

• Strong verbal and written communication skills

• Ability to manage multiple tasks and prioritize effectively

• Proficiency in using CRM software and Microsoft Office Suite

• Strong problem-solving and analytical skills

• Ability to work independently with minimal supervision

• High school diploma or equivalent required; bachelor’s degree preferred

Benefits:

• Competitive salary based on experience

• Flexible work schedule

• Health, dental, and vision insurance

• Paid time off and holidays

• Career advancement opportunities

• Remote work environment